Christelle Mengual
Amityville,New York
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations. Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in healthcare. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Beacon Therapy Services
02.2018 - Current
- SCIP-R) ( Prevention of choking and aspiration) first aid/CPR/AED NYS SEXUAL HARASSMENT PHLEBOTOMY CERTIFICATE
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted client with personal hygiene, mobility and transportation.
- Partnered with interdisciplinary teams to implement care plans.
- Improved patient outlook and daily living through compassionate care.
- Documented client progress in charts and logbooks.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Used approved crisis intervention techniques in emergency situations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
HHA
Health Care, Achievements, Home Health Aid, City Health Agency
10.2015 - Current
- Assisted clients with bathing, dressing and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with client personal care needs to foster independence and well-being.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self-confidence.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
- Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
Costumer Service Rep.
Pretty Girls
02.2015 - 09.2015
- Maintained clean, orderly and well-stocked register area.
- Kept store presentable with regular cleaning and organization.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Processed customer purchases and returns via cash and credit card.
- Counted cash at end of shift and prepared bank deposits.
- Worked closely with front-end staff to assist customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front Desk/Receptionist
Linden Health Care Center
06.2013 - 12.2014
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Signed for packages, recorded deliveries and distributed to personnel.
- Assisted staff and executives with special projects.
- Explained policies and procedures to visitors.
- Directed visitor security screening before allowing entry.
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained office equipment, scheduling service to repair issues.
- Coordinated meetings, scheduling conference rooms and sending calendar invitations to attendees.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Some College (No Degree) - Biology
Medgar Evers College
Brooklyn, NYSCIP, CPR/AED, SEXUAL HARRASSEMENT
BEACON THERAPY SERVICES
Long Island City, NYCna License
Long Island School of Health Care Careers
Long Island City, NYCertificate - EKG
Long Island School of Healthcare Careers
Long Island City, NY07.2022
Certificate - Phlebotomy
Long Island School of Healthcare Careers
Long Island City, NY03.2022
Diploma -
Erasmus High School
Brooklyn Ny06.2014
Skills
- Computer Skills
- Microsoft Word and Power Point, Internet
- Slide show
- Language skills
- Creole
- French
- English
- Patient Ambulation
- Client Records Management
- CPR Certification
- Care Planning
- First Aid Certification
- Clear Communication
- Personal Hygiene Assistance
- Client Education
- Health Services
- Client Safety and First Aid
- First aid and safety
- Behavior redirection
- Health and safety requirements
- Direct Patient Care
- ADL support
- Patient Assessments
- Safety Monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
- Interests / Activities ·Writing ·Reading ·Music ·Sports
Timeline
Direct Support Professional
Beacon Therapy Services
02.2018 - Current
HHA
Health Care, Achievements, Home Health Aid, City Health Agency
10.2015 - Current
Costumer Service Rep.
Pretty Girls
02.2015 - 09.2015
Front Desk/Receptionist
Linden Health Care Center
06.2013 - 12.2014
Some College (No Degree) - Biology
Medgar Evers College
SCIP, CPR/AED, SEXUAL HARRASSEMENT
BEACON THERAPY SERVICES
Cna License
Long Island School of Health Care Careers
Certificate - EKG
Long Island School of Healthcare Careers
Certificate - Phlebotomy
Long Island School of Healthcare Careers
Diploma -
Erasmus High School
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