Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Timeline
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Christelle Paul

Christelle Paul

Quincy,USA

Summary

3 years of experience as a Unit Supply Specialist in the United States Army, skilled in inventory management, record-keeping, and automated tracking. I am skilled at inspecting, storing, and distributing equipment and materials. Additionally, my role as a Clerk has provided expertise in shipping, receiving, and carrier relations.
Dedicated and detail-oriented Unit Coordinator with a proven track record of efficiently managing healthcare units and ensuring smooth operations. Possesses strong organizational and interpersonal skills to facilitate effective communication among multidisciplinary teams, patients, and families. Capable at overseeing administrative tasks, scheduling, and resource allocation to optimize patient care delivery. Committed to upholding quality standards, compliance, and patient safety.
Results-driven and customer-centric professional with a demonstrated history of delivering exceptional customer service. Proficient in handling inquiries, resolving issues, and maintaining high customer satisfaction. Excellent communication and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Unit Coordinator (Per Diem)

Massachusetts General Hospital
08.2022 - Current
  • Maintained referral relationships with external sources for admissions, discharges, and follow-up care.
  • Met daily census goals by ensuring a steady flow of patients and optimizing bed occupancy.
  • Managed patient flow in the computer system, documenting admissions, transfers, and discharges.
  • Communicated patient status to the appropriate staff through verbal updates and signage.
  • Greeted and assisted physicians and visitors on the unit, addressing their needs.
  • Responded to patient, physician, and staff needs to ensure smooth operations and quality care.

Unit Supply Specialist (92Y)

Army National Guard
09.2021 - Current
  • Part-time: 1 weekend a month, 2 weeks a year.
  • Deployed: Feb.23-Mar.24
  • Managed supplies: Oversaw requests, accountability, and receipts, ensuring a well-stocked unit.
  • Conducted inventory checks: Regularly counted equipment and used an inventory system to prevent overages and shortages.
  • Generated reports: Prepared detailed reports on inventory and expenses for senior personnel's decision-making.
  • Maintained transaction records: Kept accurate records of supply transactions for tracking and accountability.
  • Budget tracking: Monitored the supply budget and reported any discrepancies to ensure adherence.
  • Requisitioned supplies: Ordered new supplies and maintained organized storage areas for efficient operations.
  • Coordinated replenishment: Assessed unit supply needs and ensured timely restocking.
  • Assisted with the review process for Class II and Class IX letters of justification for over $50,000.0 worth of items.


Customer Service Associate (Part-Time)

The Home Depot
09.2020 - Current
  • Customer Service: Helped many customers daily with a positive approach and a focus on satisfaction.
  • Problem Resolution: Listened to customer concerns, addressed them promptly, and escalated major issues to a supervisor.
  • Phone Handling: Quickly answered customer calls to minimize hold times.
  • Customer Satisfaction: Ensured happy customers through proactive solutions and support.
  • Promotions and Information: Informed customers about promotions and product details.
  • Efficient Tools: Used internal software for swift issue resolution.
  • Merchandising: Managed stock, arranged displays for sales, and maintained shelf organization.
  • Issue Handling: Investigated and resolved customer inquiries and complaints promptly.

Safe Care

Brigham Women's Hospital
08.2021 - 01.2022
  • Patient Check-In: Assist patients with check-in and appointment verification.
  • Provide Directions: Offer hospital directions as needed for a seamless patient experience.

Concierge

Planned Companies.
09.2021 - 11.2021
  • Customer Service: Provided friendly, efficient service and handled challenging situations.
  • Inquiries Handling: Addressed inquiries via phone, email, and in-person interactions.
  • Desk Management: Oversaw daily desk operations and staff performance.
  • Guest Welcome: Greeted guests and offered directions to amenities.
  • Local Info: Maintained the concierge book for local information.
  • Check-In/Check-Out: Managed guest procedures.

Crew Member Supervisor

Wendy's
10.2018 - 09.2020
  • Customer Consultation: Advised customers on job specifics and contracts.
  • Task Delegation: Assigned tasks for each shift.
  • Team Supervision: Managed team, ensuring efficient task completion.
  • Issue Resolution: Quickly resolved complaints and escalated problems.
  • Disciplinary Action: Implemented disciplinary measures when needed.
  • Quality Training: Educated crew on construction quality standards.
  • Inventory Management: Monitored food inventory to minimize waste.
  • Staff Leadership: Motivated staff in fast-paced culinary environments to meet objectives.
  • Safety Oversight: Directed food prep to meet health and safety standards.
  • Staff Scheduling: Scheduled and rotated staff for fair workload distribution.

Education

Associate of Science - Health Careers

Roxbury Community College
Boston
05.2025

Certificate - Phlebotomy

Massachusetts Bay Community College
Framingham
02.2023

High School Diploma -

Wilson High School
Pennsylvania
05.2020

Skills

  • Vendor Relationships
  • Global Combat Support System (GCSS-Army) which is equivalent to Systems, Applications, and Products in Data Processing (SAP)
  • Epic
  • Organize Merchandise
  • Customer Experience
  • Occupational Safety and Health Administration (OSHA) Standards
  • Point Of Sale (POS) Systems
  • Managing Unit Operations

Accomplishments

  • Product Knowledge: Demonstrated extensive product knowledge, leading to well-informed and satisfied customers.
  • Efficiency: Streamlined processes and transactions, reducing customer wait times and improving the overall shopping experience.
  • Teamwork: Collaborated effectively with colleagues to ensure a smooth and efficient customer service operation.
  • Recognition: Received commendations or awards for outstanding customer service or exceptional performance.
  • Patient Flow Optimization: Successfully streamlined patient admissions, transfers, and discharges, ensuring efficient unit operations and improved patient care.
  • Enhanced communication for better patient care.
  • Ensured quality care and patient safety.
  • Managed a fleet of 6 Non-Tactical Vehicles (NTVs) valued at $.
  • Optimized NTV fleet operations, ensuring maximum availability and minimal downtime, averaging over 90% operational status.
  • Over a thousand transportation missions supporting Army post operations, trip transport, morale and welfare events, unit redeployments, logistics or re-supply, and medical evacuation and re-supply.
  • Assisted with the unit inventories for equipment valued at $.
  • Conducted and learned command supply discipline inspections of subordinate companies identifying shortfalls and company practices that increase liability risk to company commanders. Work directly with unit supply sergeant to correct those shortfalls, resulting in eliminating the liability risks.
  • Improved maintenance schedules, significantly reducing vehicle breakdowns.
  • Ensured 100% compliance with safety and environmental regulations.
  • Led and trained 2 fleet personnel for heightened efficiency.
  • Achieved an average recovery time of 4hours during vehicle breakdowns.
  • Assisted with log-sync within the company level.
  • Briefed at the brigade log-sync.
  • Review and assess the flare report.

Languages

French
Proficient
C2
English
Proficient
C2
Haitian-Creole
Native or Bilingual

Awards

  • The Army Commendation Medal(ARCOM): For an exceptionally commendable achievement in support of the combined Join task force - Operation Inherent Resolve.
  • Certificate Of Achievement: Outstanding participation and presence in the resiliency squad rodeo.
  • Certificate Of Achievement: For outstanding service to Task Force PEGASUS in support of Operation INHERENT RESOLVE/SPARTAN SHIELD.


Timeline

Unit Coordinator (Per Diem)

Massachusetts General Hospital
08.2022 - Current

Unit Supply Specialist (92Y)

Army National Guard
09.2021 - Current

Concierge

Planned Companies.
09.2021 - 11.2021

Safe Care

Brigham Women's Hospital
08.2021 - 01.2022

Customer Service Associate (Part-Time)

The Home Depot
09.2020 - Current

Crew Member Supervisor

Wendy's
10.2018 - 09.2020

Associate of Science - Health Careers

Roxbury Community College

Certificate - Phlebotomy

Massachusetts Bay Community College

High School Diploma -

Wilson High School
Christelle Paul