CHRISTELLE PUA
Seguin,TX
Summary
Detail-oriented and highly organized Medical Data Entry Clerk with 5+ years of experience supporting healthcare operations, VA Medical Disability Exam (MDE) processing, and medical records management across both digital health and traditional care environments. Skilled in accurately entering, validating, and maintaining Protected Health Information (PHI) within multiple Electronic Medical Record (EMR/EHR) systems while ensuring full HIPAA and VA compliance. Experienced in medical terminology, billing and coding, and thorough case file reviews to identify discrepancies and uphold strict data integrity standards. Recognized for achieving 99%+ accuracy, high productivity in fast-paced environments, and effective collaboration with internal teams and external partners to streamline disability claims and Release of Information (ROI) workflows. Dedicated to ongoing professional growth, data accuracy, and supporting quality patient care through precise and compliant information management.
Overview
4
4
years of professional experience
Work History
Case Builder
Veterans Evaluation Services - A Maximus Company
07.2023 - Current
- Reviewed and interpreted VA Medical Disability Exam (MDE) requests to determine specific evaluation criteria and medical conditions.
- Analyzed veteran case histories to identify overlapping information, inconsistencies, or issues affecting current exam requests.
- Drafted and submitted clarification inquiries to the VA to resolve ambiguous or incomplete MDE request details.
- Entered case data and documentation into the Online Management System (OMS) to ensure accurate and timely access for medical providers.
- Compiled and organized essential medical records, diagnostics, and worksheets to prepare comprehensive exam packets.
- Developed tailored medical provider questionnaires to ensure VA received clear, case-specific information for disability evaluations.
- Facilitated communication across departments and external partners to support efficient case processing and accurate information sharing.
- Conducted thorough quality checks to verify completeness and accuracy of documentation prior to submission.
- Participated in peer review processes, offering feedback and support to maintain high-quality standards within the team.
- Stayed current on policy updates, procedural changes, and system enhancements through regular training and team meetings.
Medical Records Data Specialist/Chart Abstractor
Urology Of Virginia
11.2022 - 06.2023
- Enter, update, and verify 600–900 patient records weekly across multiple EMR platforms, ensuring 99%+ accuracy and compliance with corporate and federal privacy policies.
- Review and reconcile patient information, including demographics, insurance, and treatment history, across systems to ensure data consistency and integrity.
- Process all incoming referrals and medical record requests from providers, hospitals, and third-party organizations according to facility, state, and federal release regulations.
- Manage Release of Information (ROI) processes aligned with HIPAA, Sharecare compliance, and information governance standards.
- Conduct routine data validation and reconciliation, reducing record discrepancies by 27% and supporting overall data quality initiatives.
- Maintain secure handling of confidential PHI through controlled system access, audit logs, and privacy safeguards.
- Utilize Epic, Athena, and Phreesia to enter and confirm patient data such as demographics, insurance coverage, and medical histories.
- Support quality assurance by identifying documentation gaps, flagging incomplete entries, and escalating issues for correction and process improvement.
- Monitor productivity and performance benchmarks through Microsoft Office tools, documenting outcomes and tracking workflow efficiency.
- Collaborate with internal departments to ensure smooth data exchange, consistent patient record access, and timely record updates.
- Work independently in a remote environment, maintaining consistent productivity, efficiency, and data accuracy across concurrent task queues.
Medical Data Analyst
HealthChannels- ScribeAmerica
10.2021 - 10.2022
- Accurately entered and maintained patient demographic and clinical data across healthcare information systems, processing 500–750
records weekly. - Validated patient health information for accuracy, completeness, and consistency prior to final submission into EMR systems.
- Ensured compliance with HIPAA privacy rules and internal security policies while handling confidential medical documentation.
- Conducted documentation audits and quality checks, improving record accuracy scores by 21%.
- Supported information governance initiatives by following standardized documentation and data retention procedures.
- Assisted with process improvement efforts that reduced data entry turnaround times by 15%.
- Utilized Microsoft Excel for data tracking, reporting, and performance monitoring.
- Maintained high standards of accuracy and attention to detail in fast-paced operational environments.
- Coordinated with internal stakeholders to resolve documentation discrepancies and data integrity issues.
- Met or exceeded all assigned productivity and quality performance standards.
Education
Certification - Professional Medical Coding & Billing
CareerStep
Lehi, UT06.2022
Bachelor of Science - Business Administration: HTM
Saint Louis University
Philippines01.2016
Skills
Medical Data Entry Healthcare Data Entry Electronic Medical Records (EMR)
Electronic Health Records (EHR) Patient Data Management Release of Information (ROI)
Protected Health Information (PHI) HIPAA Compliance Information Governance
Medical Documentation Accuracy Data Validation and Verification High-Volume Data Processing
Productivity Benchmarks Quality Performance Standards Microsoft Office Suite
Data Integrity and Consistency Confidential Data Handling Time Management and Multitasking
Remote Work Productivity Workflow Optimization Documentation Quality Assurance
Digital Health Operations Secure Data Processing Internal and Client-Facing Systems
Timeline
Case Builder
Veterans Evaluation Services - A Maximus Company
07.2023 - Current
Medical Records Data Specialist/Chart Abstractor
Urology Of Virginia
11.2022 - 06.2023
Medical Data Analyst
HealthChannels- ScribeAmerica
10.2021 - 10.2022
Certification - Professional Medical Coding & Billing
CareerStep
Bachelor of Science - Business Administration: HTM
Saint Louis University
SKILLS
Medical Data Entry
Electronic Medical Records (EMR)
Electronic Health Records (EHR)
Release of Information (ROI) Processing
Protected Health Information (PHI) Handling
HIPAA Compliance
Data Accuracy and Validation
High-Volume Data Processing
Information Governance
Medical Documentation Management
Data Integrity and Quality Control
Confidential Records Management
Productivity and Utilization Standards
Attention to Detail
Time Management and Multitasking
Remote Work Productivity
Workflow Optimization
Documentation Quality Assurance
Secure Data Processing
Healthcare Operations Support
SYSTEM EXPERTISE
Electronic Medical Record (EMR) Systems
Electronic Health Record (EHR) Platforms
Microsoft Excel
Microsoft Word
Microsoft Outlook
Secure Healthcare Databases
Digital Document Management Systems
Cloud-Based Healthcare Platforms
Data Entry and Validation Software
Secure File Transfer and Storage Systems