Christelle Sue
Dublin,CA
Summary
Detail-oriented professional with strong communication and organizational skills. Proven ability to manage client/patient interactions and provide executive support, ensuring efficient operations and effective business correspondence. Detail-oriented professional with proven skills in client communication and office operations. Bilingual in Spanish, adept at managing schedules and providing exceptional administrative support to executive teams.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Farmers Insurance Agency
San Leandro, CA
02.2025 - Current
- Managed office and team of agents to oversee performance
- Office payroll
- Assist with onboarding new employees.
- Client customer relationships via answering phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Organized and maintained client files and insurance policy documents.
- Communicated with clients to provide information on policies and services.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Dental Hygienist/Office Administrative
Stephen Ching DDS
San Leandro, California
12.2019 - Current
- Collaborated with dentist to develop tailored treatment plans for individual patients.
- Performed thorough dental cleanings and preventive care for diverse patient population.
- Assisted in diagnosing periodontal diseases through patient examinations and assessments.
- Maintained patient records and updated information in electronic health systems.
- Organized office inventory, ensuring supplies were stocked and readily available.
- Performed data entry duties to ensure accuracy of patient information in the computer database.
- Managed daily operations of the office, including opening and closing duties, filing paperwork, and managing incoming and outgoing mail.
- Submit insurance claims
- Ensure strict compliance with HIPPA guidelines
- Ensure strict compliance with OSHA
Dental Hygienist/Office Administrator
Maria Rodgriguez DDS
Hayward, California
06.2018 - 11.2019
- Verified patient insurance information and collected necessary documentation.
- Coordinated communication between dental staff and patients for treatment plans.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Assisted with billing functions such as submitting claims electronically or manually to insurance companies.
- Ordered supplies, maintained inventory levels, and tracked orders to ensure adequate stock at all times.
- Trained new staff on office procedures and best practices in dental hygiene techniques.
Education
Associate of Science - Dental Hygiene
Diablo Valley College
Pleasant Hill, CA05-2011
Associate of Arts - Biology/ Allied Health
Chabot College
Hayward, CA05-2008
Associate of Arts - Liberal Studies
Chabot College
Hayward, CA05-2005
Skills
- Client communication
- bilingual in Spanish
- Attention to detail
- Time management
- Administrative support
- Microsoft office
- Google workspace
- Video conferencing
- Google drive/ Dropbox
- Inventory systems
- Payroll
- Data Entry
- Accounting
Timeline
Administrative Assistant
Farmers Insurance Agency
02.2025 - Current
Dental Hygienist/Office Administrative
Stephen Ching DDS
12.2019 - Current
Dental Hygienist/Office Administrator
Maria Rodgriguez DDS
06.2018 - 11.2019
Associate of Science - Dental Hygiene
Diablo Valley College
Associate of Arts - Biology/ Allied Health
Chabot College
Associate of Arts - Liberal Studies
Chabot College