Christelle Telemaque
naples,Florida
Summary
Dynamic hospitality professional with experience at Holiday Inn Express and Suites, excelling in guest services and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Highly organized and detail-oriented, adept at managing front desk operations and ensuring a welcoming atmosphere for all guests. Reliable laundry worker with strengths in customer relations and problem-solving. Team player offering several years of experience. Adept at sorting loads, updating logs and resolving team conflicts.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Laundry Attendant
Woodspring Suites
Naples, Florida
01.2022 - Current
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Assisted customers with their inquiries regarding laundry services.
- Provided excellent customer service at all times.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Transported laundry in carts and sorted dirty items by load type.
- Kept work area neat, clean and organized at all times.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
Front Desk Agent/Night Auditor
Holiday Inn Express and Suites
Naples, FL
01.2017 - 11.2021
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
Cashier/Customer Service/Sales Associate
Hilton Grand Vacations
Marco Island, FL
10.2016 - 11.2019
- Create merchandise displays to create interest in new products
- Maintain store interior appearance throughout the day
- Provide friendly customer assistance as needed
- Perform aisle cleanup shift manager assigns
- Unload order deliveries and assist with storeroom organization
Supervisor
La Belle maison milot
Orlando, FL
06.2016 - 12.2017
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Responded to customer questions regarding products, prices and availability.
Education
Bachelor of Science - Allied Health Management Medical coding
Florida Technical College
Orlando, FL12.2024
diploma - Medical Cording, ICD-10-CM, HCPCS Level II, Patient Relations, Inpatient and Outpatient Claims Processing
Medical Billing and Coding Specialist
Naples, FLSkills
- Phone etiquette
- Cash handling
- Organizational skills
- Night audit
- Bilingual
- CPT coding
- Hospitality
- Computer skills
- Typing
- Front desk
- Hotel experience
- Hospitality management
- Customer service
- Cash register
- Hotel management
- Guest services
- Communication skills
- Medical coding
- ICD-10-CM standards
- Claims processing
- Attention to detail
- Effective communication
- Problem solving
- Written communication
- Cleanliness standards
- Order processing
- Problem-solving
- Record keeping
- Team collaboration
- Time management
- Folding clothing
- Multitasking
- Flexible schedule
- Time management abilities
Certification
Driver's License
Languages
creole
Full Professional
French
Limited
Timeline
Laundry Attendant
Woodspring Suites
01.2022 - Current
Front Desk Agent/Night Auditor
Holiday Inn Express and Suites
01.2017 - 11.2021
Cashier/Customer Service/Sales Associate
Hilton Grand Vacations
10.2016 - 11.2019
Supervisor
La Belle maison milot
06.2016 - 12.2017
Bachelor of Science - Allied Health Management Medical coding
Florida Technical College
diploma - Medical Cording, ICD-10-CM, HCPCS Level II, Patient Relations, Inpatient and Outpatient Claims Processing
Medical Billing and Coding Specialist
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