CHRISTELLE YAMESSI DJIADEU
MACOMB TOWNSHIP,MICHIGAN
Summary
Experienced in Marketing and Advertisement. Customer service expert. Experience in Banking and credit evaluation. Event coordinator. Eager to demonstrate leadership and customer relation skills. Talented in communicating with leadership. Dedicated, competent, and details-oriented individual with the capacity to go beyond what is expected and achieve company goal. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
LEAD OPERATION
KOHL’S
08.2022 - 01.2024
- Support Sales, Hospitality, Operations, and Customers
- Drive sales by providing inspiring environment that motivates customers
- Deliver consistent sales floor experience
- Managed approximately 100 Customers Orders per Day
- Build customer connections
- Support sales floor, point of sale, and operational processes, as required
- Omni, Freight flow process oversight
- Ensure all customers feel respected, appreciated and rewarded
- Leverage omni channel offerings to deliver frictionless customer experience
- Accurately deliver on operational processes.
- Acknowledge and assist customers through company programs
- Complete transactions accurately and efficiently while engaging customers
- Onboard, train and develop associates.
- Led successful organizational restructuring efforts, increasing efficiency while minimizing employee turnover.
- Developed strong relationships with key stakeholders, facilitating effective communication channels for better decision-making processes.
- Paid attention to detail while completing assignments.
- Self-motivated, with strong sense of personal responsibility.
SELF EMPLOYED/ HOMEMAKER
Self Employed Services
01.2010 - 01.2022
- Events designer: Include weddings and birthdays
- Advise and assist families in planning meals, purchasing and preparing food
- Help establish family budget
- Steam lined household chore processes increasing efficiency and productivity
- Organize and coordinated activities of house for 3 children ages 6 to 13 according to their capabilities
- Keep track of grocery inventory, making sure items are used on First In First Out basis
- Organize school work and coordinate doctor appointment schedule
- Declutter and organize house using Marie Kondo Method.
DEPUTY BRANCH MANAGER
ADVANS CAMEROON
01.2009 - 01.2010
- Tracked all deposits and approved client loans and line of credit request
- Performed periodic audits procedure, ensured confidentiality with all banking transactions
- Established production goals and motivated staff to reach and exceeds such goals
- Provide client support as needed and worked to resolve client matters
- Performed complex general accounting functions, including preparation of journal entries, account analyses and balance sheet reconciliations.
- Provide Services and Managed approximately 150 clients per Day
MARKETING MANAGER
UNILEVER CAMEROON
01.2008 - 01.2009
- Led marketing department of 36 employees
- Maintained marketing functions and managed budget of up to $314.000
- Launched campaign for Dental Services communicated through various media outlets and billboard displays including television and Internet
- Executed marketing & sales strategies
- Organized and set sales representatives’ goals in accordance with brand product development.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
ASSISTANT BRAND MANAGER & CUSTOMER SERVICE SUPERVISOR
UNILEVER IVORY COAST
01.2006 - 01.2008
- Participated in monthly meetings and provided marketing updates
- Identified marketing problems and developed creative solutions for showcasing products
- Prepared marketing material in accordance with industry and federal guidelines
- Maintained relationship with marketing partners
- Monitored marketing trends and prepared strategy reports
- Analyzed marketing trends and made marketing recommendations based on observations
- Monitored daily activities of customer services
- Investigated negative customer feedback immediately
- Strong ability to troubleshoot complex issues with very little guidance
- Exhibit diplomacy and professionalism when dealing with all types of customers
- Consistently improved product quality and increased sales by developing strong knowledge of company’s product and services
- Possess ability to work well under pressure
- Happily perform additional tasks when needed.
- Completed bi-weekly reports
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
Education
Master’s degree - Marketing Strategy
PIGIER IVORY COAST
Abidjan, Ivory Coast12.2006
Bachelor’s degree - Negotiation and Communication
PIGIER IVORY COAST
Abidjan, Ivory Coast12.2004
Skills
- Strong customer relation experience
- Profound ability to interact with new and existing customers
- Skilled multi-tasker
- Strong interpersonal skills
- Excel at developing media initiative and detailed marketing plans
- Ability to prepare detailed marketing research reports
- Team Lead and detail oriented
- Strong organizational and time management skills
- MS Word
- Excel
- Power pivot
- Outlook
- Power Point
- Publisher
- Inventory Control
- Marketing Strategies
References
Available upon request
Hobbies and Interests
- Decorations/ designs, organize events
- Listen to music
- Read books
- Watch movies (more inspirational movie)
Languages
French
Native or Bilingual
Timeline
LEAD OPERATION
KOHL’S
08.2022 - 01.2024
SELF EMPLOYED/ HOMEMAKER
Self Employed Services
01.2010 - 01.2022
DEPUTY BRANCH MANAGER
ADVANS CAMEROON
01.2009 - 01.2010
MARKETING MANAGER
UNILEVER CAMEROON
01.2008 - 01.2009
ASSISTANT BRAND MANAGER & CUSTOMER SERVICE SUPERVISOR
UNILEVER IVORY COAST
01.2006 - 01.2008
Master’s degree - Marketing Strategy
PIGIER IVORY COAST
Bachelor’s degree - Negotiation and Communication
PIGIER IVORY COAST
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