CHRISTEN ANDREWS
Winston-Salem
Summary
Former store manager with extensive expertise in retail management and operations, driving significant store revenue and operational efficiency over a 15-year career. Adept at leading multiple store operations, ensuring compliance with directives, and inspiring teams to exceed sales targets through exceptional service and strategic product management. Leverages skills in sales and POS systems to optimize store performance and enhance customer satisfaction, with a focus on innovative solutions for future growth.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Walgreens
04.2025 - Current
- Assisted pharmacists in dispensing medications accurately and efficiently.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maintained inventory levels by tracking stock and placing orders as needed.
- Processed prescription orders using pharmacy management software.
- Collaborated with healthcare professionals to ensure optimal patient care.
- Ensured compliance with safety protocols and pharmacy regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Operations Specialist
Sephora
10.2024 - 04.2025
- Coordinated inventory management processes to ensure optimal stock levels and product availability.
- Analyzed sales trends to identify opportunities for product promotions and customer engagement strategies.
- Supported daily operations by maintaining accurate records of inventory and sales transactions.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Handled weekly & monthly makeup display resets that included graphics being interchanged and products being dispersed.
Store Manager
GNC
01.2018 - 10.2024
- Responsible for ordering product underneath specific Franchise budget constrictions to ensure the store is adequately stocked.
- Responsible for creating schedules for all store staff to make sure store was properly staffed for all situations.
- Assisting customers to achieve their personal fitness or health goals while providing outstanding customer service by answering questions, and suggesting complimentary products when applicable.
- Setting achievable sales goals for the store and sales associates to help the company surpass profits from previous years.
- Delegating and following up on daily tasks including appropriate store cleanliness, effective product markdown and rotation, efficient merchandising of corresponding sections, and maintaining adequate amounts of stock and re-orders.
- Providing motivation in an ever-changing work environment for sales associates and leading by example to present the best customer service while maintaining the highest profit for the company.
- Maintaining compliance with cash handling procedures and in store inventory procedures to ensure zero to minimal loss of company assets.
- Ensure that proper nightly deposit procedures are effectively completed by all staff and delivered to the bank in a timely manner after the close of business.
- Responsible for store wages of part time staff to efficiently utilize company time and assets. Oversee necessary on-boarding and off-boarding of part time sales staff.
- Boosted store profits by setting and surpassing sales goals.
Applications & Insurance Specialist
Lowe's Companies Inc. Corporate Office
01.2017 - 01.2018
- Reviewed Online Applications for new potential service providers.
- Identified deficiencies in insurance documents.
- Reached out to service providers and their insurance agents when corrections were needed.
- Input vendor information into Lowe's vendor system.
- Worked with other departments at Lowe's Corporate Offices daily to provide relevant information to vendors.
- Managed and monitored upcoming insurance expirations.
- Worked with providers to ensure compliant insurance.
- Audited performance vendors.
- Conducted John Deere reports for John Deere service providers to let them know when their insurances would expire.
Senior Store Manager
GNC
01.2011 - 01.2017
- Promoted from Store Manager to Senior Store Manager in August of 2015.
- Responsible for Administrative Management and oversight of 5 additional stores.
- Communicating corporate directives and ensuring compliance via monthly store visits.
- Assisting customers to achieve their personal fitness or health goals while providing outstanding customer service by answering questions, and suggesting complimentary products when applicable.
- Setting achievable sales goals for the store and sales associates to help the company surpass profits from previous years.
- Delegating and following up on daily tasks including appropriate store cleanliness, effective product markdown and rotation, efficient merchandising of corresponding sections, and maintaining adequate amounts of stock and re-orders.
- Providing motivation in an ever-changing work environment for sales associates and leading by example to present the best customer service while maintaining the highest profit for the company.
- Maintaining compliance with cash handling procedures and in-store inventory procedures to ensure zero to minimal loss of company assets. This includes daily and nightly accounting of store-specific product that has the potential of being high theft/high loss of dollar risk.
- Ensure that proper nightly deposit procedures are effectively completed by all staff and delivered to the bank in a timely manner after the close of business.
- Responsible for store wages of part-time staff to efficiently utilize company time and assets.
- Oversee necessary on-boarding and off-boarding of part-time sales staff.
Sales Associate
GNC
01.2010 - 01.2011
- Provided the highest level of customer service and professionalism.
- Ensured daily tasks such as store cleanliness, product re-stocking, product markdowns, specific section merchandising, and cash handling procedures.
- Calculated nightly deposit and delivered to the bank at the close of business.
- Accepted delegated assignments and executed all tasks in a timely manner.
- Uphold company standards, procedures, and honesty pledge.
Education
English, Nutrition
Wilkes Community College
Wilkesboro, NC01.2010
Skills
- Communication
- Sales
- Service
- Management
- Adaptability
- Microsoft Office
- POS Systems
- Workflow optimization
- Confidentiality and HIPAA
- Team collaboration
- Problem-solving skills
Hobbies and Interests
Community Support, Volunteer Activities, Modeler, Guitar, Adobe Premiere Pro, Lightroom, Makeup Enthusiast
Timeline
Pharmacy Technician
Walgreens
04.2025 - Current
Operations Specialist
Sephora
10.2024 - 04.2025
Store Manager
GNC
01.2018 - 10.2024
Applications & Insurance Specialist
Lowe's Companies Inc. Corporate Office
01.2017 - 01.2018
Senior Store Manager
GNC
01.2011 - 01.2017
Sales Associate
GNC
01.2010 - 01.2011
English, Nutrition
Wilkes Community College
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