Christen Batts
Smyrna,TN
Summary
I am an excellent team worker and am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. Compassionate and driven Healthcare professional seeking an entry-level position to utilize strong communication skills and passion for patient care to provide exceptional service and contribute to the success of a healthcare organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Monitor Tech/ PCT/ Cardiac Telemetry Trainee
ST Thomas West Hospital
2022.07 - Current
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
- Enhanced patient care by diligently monitoring vital signs and ensuring timely interventions.
- Operated ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Supported interdisciplinary teams to develop comprehensive care plans that prioritized patient safety measures.
- Maintained updated knowledge on regulatory standards, enhancing compliance with safety guidelines at all times.
- Assisted in reducing patient falls by providing necessary support
- Contributed to a safer hospital environment by promptly reporting potential hazards and initiating corrective actions.
- Enhanced patient safety by implementing rigorous monitoring protocols and procedures.
Medical Assistant
Tennessee Oncology
2017.01 - 2021
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Printed and filed examination data records according to HIPAA patient standards.
- Assisted back office patient processes to reduce office wait times.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Used ONCO EMR software to process patient payments and update accounts.
- Prepared prescription refill requests on behalf of physician and communicated with pharmacy.
Phlebotomist
St. Thomas Lab Plus
2015.05 - 2017.01
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Conducted bleeding time tests and updated results into paper or electronic charts.
- Verified collection orders and communicated discrepancies to nurses.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Maintained fully-stocked phlebotomy cart, carrier and station.
CNA
Bordeaux Long care term
2009.06 - 2015.03
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Administered personal nursing assistance in pre- and post-operative situations.
- Documented activities and recorded information in EMR system.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Attended to patients in up to 24 or more-bed unit, continuously checking on needs and maintaining high standards of patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
License - Esthetics
Georgia Career Institute
08.2021
Phlebotomy
Allied Health Careers Institute
Murfreesboro, TN2015
Certified Nursing Assistant
NATS
2007
Skills
- Charting expertise
- HIPAA compliance
- Understands medical procedures
- Documentation procedures expert
- Calm and level-headed under duress
- Conflict resolution abilities
- Medical terminology
- Medical terminology knowledge
- Communicating with patient families
- Certified in Basic Life Support (BLS)
- Data entry
- Emergency Response
- Discipline
- Incident Reporting
- Behavior Management
- Problem-Solving
- Coordination and Teamwork
- Friendly and Respectful
- Microsoft Office
- Creative Thinking
- Time Management
- Caring and Responsible
- Decision-Making
- Safety awareness
Certification
- Certified Nursing Assistant
- CPR/BLS certified
Timeline
Monitor Tech/ PCT/ Cardiac Telemetry Trainee
ST Thomas West Hospital
2022.07 - Current
Medical Assistant
Tennessee Oncology
2017.01 - 2021
Phlebotomist
St. Thomas Lab Plus
2015.05 - 2017.01
CNA
Bordeaux Long care term
2009.06 - 2015.03
License - Esthetics
Georgia Career Institute
Phlebotomy
Allied Health Careers Institute
Certified Nursing Assistant
NATS
- Certified Nursing Assistant
- CPR/BLS certified
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