Christen Berry-Brown

• Assisted with the scheduling of patient appointments and follow-up visits.
• Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
• Greeted patients upon arrival and directed them to their destination within the facility.
• Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
• Verified patient insurance coverage for services rendered at the facility.
• Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
• Ensured that all necessary forms were completed correctly prior to patient admission/discharge.
• Provided assistance with inventory control including ordering supplies as needed.
• Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
• Updated outdated patient information to maintain current records.
• Scheduled appointments for patients via phone and in person.
• Cleaned and maintained medical equipment following procedures and standards.
• Answered phones, scheduled appointments, greeted patients/family
• Conducted patient interviews to gather health history, vital signs and information about current medical issues and desired length of stay and cost with direct deposits
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Kept facility stocked with necessary supplies, equipment and instruments.

experience working in a clinical environment coordinating clinic

schedules

experience scheduling patients in a medical appointment software

experience managing patient communications in an interdisciplinary coordinated care home delivery model (e.g. telephone and/or e-mail)

experience with documenting appropriate information into an electronic medical record.

administrative/office customer service skills in de-escalation, problem solving, decision making, and tactful communication skills orally and in writing.

• Greeted customers and their pets upon arrival for grooming services.
• Maintained accurate records of all services rendered to clients' pets.
• Ensured safety of all animals while they were in the salon environment by keeping them secure at all times.
• Demonstrated excellent customer service skills when dealing with difficult or irate customers.
• Communicated effectively with customers about their pet's behavior during the grooming process.
• Followed strict health protocols to ensure a safe working environment for both staff and animals.
• Organized appointments efficiently to maximize time spent with each client's pet.
• Scheduled grooming and veterinary appointments for animals.
• Cleaned and maintained kennels, holding areas and surgical rooms.
• Fed and watered animals in care, following special diets and regular medication administration schedules.