CHRISTEN CURRENT
Odessa,TX
Summary
Customer Service Representative with 10+ years of experience. 2+ years working for a SaaS startup. I strive for customer satisfaction in all interactions.
Overview
7
7
years of professional experience
Work History
Sr. Customer Support Specialist
Squire
05.2022 - Current
- Responded to customer calls, chats, and emails to answer questions about products and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Lead in agent reviews, CSAT
- Heavily involved in New Hire Orientation
- Responsible for following up with all negative survey's received by the team. Ensuring customer satisfaction
JUNIOR CSR
CITIZENS BANK
02.2021 - 04.2022
- Responsible for meeting customers’ needs through effective cross-selling, in person and with the telephone: handling all customer requests in a friendly, courteous, professional, accurate and efficient manner, counseling customers to help them make intelligent decisions as to which service or product best satisfy their banking needs; and ensure the bank’s image in the community is maintained at a high level
- Assist customers by cashing checks, receiving deposits, and processing all transactions as authorized
- Mastered facility computer system conversion.
PRIVATE ENGLISH INSTRUCTOR
10.2018 - 11.2020
- Assisted Portuguese speakers to improve their English by helping students to achieve goals in a one-on-one setting
- Worked diligently/effectively under pressure and deadlines.
TELLER
CITIZENS BANK
08.2017 - 09.2018
- Assist customers by processing transactions
- Aid customers in any way possible to improve customer relations and to identify cross-sell opportunities
Education
High School Diploma -
Aztec High School
Aztec, NM05.2015
Skills
- Experience with Jira, SalesForce/ServiceCloud, Stripe and Forethought
- Self-motivated, team player, and detail-oriented
- Good communication skills: both oral and written
- Good math, computer, and 10-key and typing skills
- Active Listener
- Problem Solver
Languages
Spanish
Limited Working
Portuguese
Full Professional
Timeline
Sr. Customer Support Specialist
Squire
05.2022 - Current
JUNIOR CSR
CITIZENS BANK
02.2021 - 04.2022
PRIVATE ENGLISH INSTRUCTOR
10.2018 - 11.2020
TELLER
CITIZENS BANK
08.2017 - 09.2018
High School Diploma -
Aztec High School
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