Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHRISTEN CURRENT

Odessa,TX

Summary

Customer Service Representative with 10+ years of experience. 2+ years working for a SaaS startup. I strive for customer satisfaction in all interactions.

Overview

7
7
years of professional experience

Work History

Sr. Customer Support Specialist

Squire
05.2022 - Current
  • Responded to customer calls, chats, and emails to answer questions about products and services.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Lead in agent reviews, CSAT
  • Heavily involved in New Hire Orientation
  • Responsible for following up with all negative survey's received by the team. Ensuring customer satisfaction

JUNIOR CSR

CITIZENS BANK
02.2021 - 04.2022
  • Responsible for meeting customers’ needs through effective cross-selling, in person and with the telephone: handling all customer requests in a friendly, courteous, professional, accurate and efficient manner, counseling customers to help them make intelligent decisions as to which service or product best satisfy their banking needs; and ensure the bank’s image in the community is maintained at a high level
  • Assist customers by cashing checks, receiving deposits, and processing all transactions as authorized
  • Mastered facility computer system conversion.

PRIVATE ENGLISH INSTRUCTOR
10.2018 - 11.2020
  • Assisted Portuguese speakers to improve their English by helping students to achieve goals in a one-on-one setting
  • Worked diligently/effectively under pressure and deadlines.

TELLER

CITIZENS BANK
08.2017 - 09.2018
  • Assist customers by processing transactions
  • Aid customers in any way possible to improve customer relations and to identify cross-sell opportunities

Education

High School Diploma -

Aztec High School
Aztec, NM
05.2015

Skills

  • Experience with Jira, SalesForce/ServiceCloud, Stripe and Forethought
  • Self-motivated, team player, and detail-oriented
  • Good communication skills: both oral and written
  • Good math, computer, and 10-key and typing skills
  • Active Listener
  • Problem Solver

Languages

Spanish
Limited Working
Portuguese
Full Professional

Timeline

Sr. Customer Support Specialist

Squire
05.2022 - Current

JUNIOR CSR

CITIZENS BANK
02.2021 - 04.2022

PRIVATE ENGLISH INSTRUCTOR
10.2018 - 11.2020

TELLER

CITIZENS BANK
08.2017 - 09.2018

High School Diploma -

Aztec High School

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