Christen Diaz
San Diego,CA
Summary
Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with positive demeanor and proven skills in establishing rapport among peers. Motivated to maintain customer satisfaction and contribute to company success in ensuring safety and compliance procedures are followed. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and providing next level hospitality.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
05.2022 - Current
- Enhanced customer satisfaction and hospitality by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers as well as cohearts, ensuring all feel welcomed, cared for, and appreciated.
- Streamlined communication processes for improved information exchange between customers and cohearts while always demonstrating next level hospitality.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction while balancing both hospitality and performance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained calm under pressure while managing stressful situations involving delayed or damaged bags
- Assisted current leadership as acting leader of the day; LOD
Christen Diaz Family Childcare
US Navy Child Development Home Program
04.2012 - 04.2022
- Maintained accurate accounting of tuition and operating reports.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Reviewed and evaluated new and current programs to determine effectiveness and compliance with state, local, and federal regulations and recommended any necessary modifications.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked with children individually and in groups to teach social-emotional, communicative and problem-solving skills.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and ordering new supplies.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Attended approved training and continuing education courses to maintain certifications.
- Managed program paperwork and child records to comply with state requirements.
Education
High School Diploma -
Karnes County Academy
Kenedy, TX05.2000
Skills
- Self-motivated professional
- Verbal and written communication
- Planning and Coordination
- Adaptability and Flexibility
- Conflict resolution
- Multitasking abilities
- De-Escalation Techniques
- Leadership
- Analytical Thinking
- Altea CM and OpSuite system proficiency
- NetTracer Proficient
- BSO Arbitration Team
Timeline
Customer Service Agent
Southwest Airlines
05.2022 - Current
Christen Diaz Family Childcare
US Navy Child Development Home Program
04.2012 - 04.2022
High School Diploma -
Karnes County Academy
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