Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christen Hagstrom

Laguna Hills,CA

Summary

Detail-oriented and dependable professional with a strong background in administrative support, customer relations, and financial operations. Skilled at managing multiple priorities in fast-paced environments, providing excellent client service, and supporting organizational goals through effective communication and problem-solving. Seeking a full-time administrative or office support role to contribute organizational expertise and customer-focused skills.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager - Lease Up

Greystar
02.2021 - 04.2022
  • Managed and directed the 350 unit communities marketing, print and internet advertising, sales activities, and other resources to achieve established revenue and operational goals.
  • Completed the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
  • Planned and executed monthly events to build community and retain residents.
  • Assisted in managing the client/owner relationship by generating weekly reports reflecting the property's performance.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.

Assistant Community Manager / Account Administrator

Shea Properties
12.2019 - 02.2021
  • Supported a portfolio of 8 communities with various accounting needs including budget preparation and financial reporting, optimizing resource allocation.
  • Acted as on-site supervisor in absence of community manager by leading daily lineups, organizing and delegating daily work, coordinating maintenance and make-ready tasks.
  • Specialized in training and overlooking communities with Affordable Housing Programs (HCD and LIHTC). Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Developed strong relationships with local businesses to foster sense of unity within the larger neighborhood context.

Leasing Specialist

Shea Properties
08.2018 - 12.2019
  • Awarded Leasing Specialist of the year by fully executing over 100 move-ins in a stabilized 650 unit community.
  • Answered phone calls, emails and responded to questions from prospects quickly and effectively.
  • Modernized leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.

Customer Service Representative

Shea Properties
02.2018 - 08.2018
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Resolved conflicts, with empathy, between tenants regarding noise, encroachments, and parking.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Monitored advertising effectiveness by gathering information about market competition in local area.

Server

Yard House Restaurant
07.2022 - Current
  • Delivered high-quality client service in a fast-paced environment, ensuring accuracy, professionalism, and strong satisfaction scores.
  • Coordinated multiple priorities simultaneously, balancing urgent requests, order accuracy, and customer needs with efficiency.
  • Built long-term relationships through clear communication and problem-solving, resulting in repeat business and positive feedback.
  • Resolved conflicts with empathy and professionalism, maintaining a positive and productive atmosphere.

Education

BACHELORS OF SCIENCE - Business Administration And Management

San Francisco State University
San Francisco, CA
01.2017

Skills

  • Administrative Support & Data Entry
  • Scheduling & Calendar Management
  • Financial Reporting & Budgeting
  • Vendor & Client Relationship Management
  • Event Coordination
  • Conflict Resolution & Problem-Solving
  • Customer Service Excellence
  • Staff & Team Support
  • Verbal & Written Communication

Timeline

Server

Yard House Restaurant
07.2022 - Current

Assistant Community Manager - Lease Up

Greystar
02.2021 - 04.2022

Assistant Community Manager / Account Administrator

Shea Properties
12.2019 - 02.2021

Leasing Specialist

Shea Properties
08.2018 - 12.2019

Customer Service Representative

Shea Properties
02.2018 - 08.2018

BACHELORS OF SCIENCE - Business Administration And Management

San Francisco State University

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