SalesForce
Christen Henderson
Hudson,NH
Summary
Proven Account Executive at Symplr, adept in client engagement strategies and project management, significantly enhanced customer satisfaction and portfolio growth. Leveraged technical software proficiency and effective communication to resolve complex issues, fostering long-term relationships and driving successful sales execution. Achieved notable client retention and satisfaction through strategic issue resolution and exceptional service delivery.
Overview
9
9
years of professional experience
Work History
Account Executive
Symplr
07.2021 - 01.2025
- Manage sales planning and sales execution in assigned accounts/territories.
- Manage a healthy pipeline of early, mid, and late stage opportunities to drive consistent results.
- Prospect for potential customers by using various tools and direct and indirect methods such as calls, email, face to face meetings, SalesForce, LinkedIn, Definitive Healthcare, and networking events.
- Forecast orders and sales within the applicable sales funnel tools and reports for products/solutions/services in assigned territory.
- Develop business development strategies, and create new opportunities with Healthcare organizations.
- Create business plans for territory, including but not limited to opportunity development, competitive strategies and targets.
- Build strong business relationships and formulate account strategies and plans to continuously strengthen relationships within the assigned territory. Identify and respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools.
- Continuously develop and improve a network of key opinion leaders within assigned territory.
- Track and communicate market trends to/from the field including competitor data, and develop and lead effective counter-strategies.
- Healthcare IT/SaaS Product and Payer Market Expertise.
- Maintain up to date detailed knowledge of products/services.
- Be able to present and discuss the technology benefits in terms which are relevant to customers.
- Maintain up to date market and competitor knowledge related to products/solutions/services.
- Continuously update my understanding of the customers' changing operational issues and challenges.
- Create viable product configurations which meet customer needs effectively, while achieving optimum margin for the company.
- Identify and create new opportunities and work with sales and leaders and account teams to continuously increase prospect funnel.
- Drive bid process including the needs of qualification, vendor selection, quotation, and closure of product/solution/service opportunities to meet orders, sales and margin targets as well to maximise customer satisfaction in assigned territory.
- Create and maintain opportunities in the applicable sales funnel tool and/or CRM tools.
Inside Account Executive- IntelliSoft
Symplr
01.2021 - 07.2021
- Provided cost-effective solutions to meet targeted account needs.
- Improved account retention by addressing client concerns promptly and offering tailored solutions.
- Established long-term relationships with key decision-makers within target accounts, leading to increased repeat business.
- Delivered insightful presentations on product offerings during webinars and conferences, educating customers on how our products could improve their operations.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Collaborated with outside sales teams to close deals and meet quarterly targets.
- Regularly tracked and reported on sales activity, using CRM software to provide accurate forecasts and inform management of progress towards goals.
- Increased client satisfaction by building strong relationships and providing exceptional customer service.
- Managed a portfolio of accounts, maintaining regular communication to ensure ongoing satisfaction and growth opportunities.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
- Monitored portfolio growth and identified key accounts to upsell.
- Worked closely with marketing team to develop targeted campaigns for specific industry verticals, resulting in increased lead generation.
Customer Value Manager
Symplr
06.2018 - 01.2021
- Accomplished multiple tasks within established timeframes.
- Responsible for interacting regularly with clients from across the country to ensure the needs of existing customers are met and obtain feedback on the quality of service, value delivered, and overall customer satisfaction.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Order Processing Coordinator/Operations Specialist
IntelliSoft Group
06.2016 - 06.2018
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Responsible for onboarding new clients, initiating support services, and coordinating the software update notification process.
- Streamlined communication channels between departments to facilitate information sharing and reduce bottlenecks.
- Delivered exceptional client service through prompt response times, attention to detail, and thorough follow-up on outstanding matters.
- Coordinated cross-functional teams for seamless project execution and improved overall productivity.
- Expedited order fulfillment with meticulous organization and prioritization of daily tasks.
- Boosted department morale by cultivating a positive work environment that fostered collaboration among team members.
Education
Master of Science - Criminal Justice
Westfield State University
Westfield, MA01-2016
Bachelor of Science - Criminal Justice
Westfield State University
Westfield, MA05-2008
Skills
- Client Engagement Strategies
- Effective Objection Resolution
- Strategic Issue Resolution
- Technical Software Proficiency
- Written and verbal communication
- Organized and efficient
- Project management
- Cheerful and energetic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchSoftware
Definitive Healthcare
ZoomInfo
Languages
English
Native or Bilingual
Timeline
Account Executive
Symplr
07.2021 - 01.2025
Inside Account Executive- IntelliSoft
Symplr
01.2021 - 07.2021
Customer Value Manager
Symplr
06.2018 - 01.2021
Order Processing Coordinator/Operations Specialist
IntelliSoft Group
06.2016 - 06.2018
Master of Science - Criminal Justice
Westfield State University
Bachelor of Science - Criminal Justice
Westfield State University
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