Microsoft
Christen Joyce
McPherson,KS
Summary
I am a detail-oriented Team player with strong organizational skills. I am able to handle multiple projects simultaneously with a high degree of accuracy. I am a hardworking and passionate job seeker with strong organizational skills. I am eager to secure an entry-level position and am ready to help the Team achieve company goals.Detail-oriented Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certificate
Work History
Janitorial/organizing
Harvard Maintenance/Pfizer
McPherson
04.2024
- Clean offices, bathrooms, take out trash in labs, bathrooms, offices, clean locker room, conk
- Do logbooks, and organize for employees, make checklist for each shift.
Private Home Care Health Aid
McPherson, Kansas, United States
08.2018 - 05.2023
- Took patient vitals, scheduled, and took patients to dr
- Appointments, ran errands, cleaned, and organized house, prepared healthy meals, helped bathe, spent 8 hours a day with patient, monthly progress reports, administered medication, called insurance company to verify what the insurance covers, called doctors with possible problems, exercise, noted everything doctor said, noted daily progress reports.
Administrative Assistant
Industrial Saw and Grinding
North Richland Hills, Texas
09.2015 - 08.2018
- Answered phones, payroll, computer work, mailed parts to other machinists, wrote up invoices, collections, wrote up estimates, took parts to the appropriate machinist, emails.
- Maintained inventory of office supplies and placed orders
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Transcribed and organized information to assist in preparing speeches and presentations
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Established administrative work procedures to track staff's daily tasks
- Assisted coworkers and staff members with special tasks on daily basis
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Liaised between clients and vendors and maintained effective lines of communication
- Volunteered to help with special projects of varying degrees of complexity
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Surpassed team goals by partnering with colleagues to implement best practices and protocols
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Cleaning and organizing
Shine like a Diamond Cleaning
North Richland Hills, Texas
05.2000 - 08.2018
- Ran my own cleaning business, where I cleaned, organized, homes, and businesses
- Personal assistant to some clients, ran arrands
- Hand out fliers and business cards, estimated jobs
- Emailed, phone calls, customer service.
- Observed company and governmental standards in cleaning and organizing work area, actively preventing circumstances conducive to injury and occupational hazard
- Oversaw stocking, cleaning and organizing of store areas
- Maximized safety and production levels by frequently cleaning and organizing work areas
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents
- Cleaned stains from fabric or garments using spray guns and cleaning fluid
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
- Performed thorough cleaning tasks while spending majority of day walking, twisting, bending, pushing, and pulling
- Supported and planned weekly government meetings, organizing action items and delegating tasks
- Trained and mentored new staff on cleaning and safety protocols
- Assisted with post-production of video archives by scrubbing, cataloging and organizing clips
- Managed and scheduled cleaning appointments around clients' preferences and availability to maximize satisfaction
- Instructed employees on proper cleaning and sanitation of equipment and surfaces
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime
- Maintained facility in good condition by helping coordinate cleaning and maintenance work
- Managed wardrobe by setting up dry-cleaning services, pressing garments and organizing clothing
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming
- Coordinated household cleaning service operations and managed client relations
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Employed power equipment and hand tools in cleaning and general maintenance
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close
- Moved furniture for cleaning and set up for special events
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Performed deep cleaning tasks such as moving furniture, dusting walls, and ceilings and shampooing carpet
- Finished projects by sealing paints or stains, polishing surfaces and cleaning work sites
- Maintained new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries
- Maintained clean and sanitized storefront, preventing spread of COVID-19 through regular surface cleaning and mask policy enforcement
- Mixed and blended cleaning solutions to proper concentrations
- Managed purchasing, stocking and organizing inventory
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly
- Maintained shop equipment by checking fluid levels and sanding and cleaning parts
- Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan
- Conducted general housekeeping functions such as removing spills and organizing supplies
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
Dental Assistant
Comfort Dental
Golden, Colorado
01.2010 - 08.2011
- Took patients vitals, took extras, charted teeth, assisted during procedures, sterilized equipment, made teeth molds to send to the lab, cleaned teeth, called and verified insurance, entered codes in the computer after appointment to send to the insurance company, called and check to see what patients insurance is covered, referrals
- Sterilized rooms and prepped equipment and instruments for 15 procedures daily
Dental Assistant Intern
Clear Creek Dental
Golden, Colorado
01.2009 - 04.2009
- Interned here during school, took x rays of teeth, polished teeth, charted teeth, assisted dentist, and recorded results, and entered procedure codes in computer, called in referrals, make teeth molds, prepared for procedures, assisted during procedure, sterilized tools.
Medical Receptionist/Medical Assistant
Dr. Sweet, Reproductive Endocrinology and Infertility Specialist
Fort Myers, Florida
06.2005 - 04.2007
- Answered phones, transferred all charts to computer, to be paperless
- Confirmed appointments, insurance verification, collected payments, scheduled appointments, took patient back to room, collected specimen cups to send to the lab, assisted during IVF procedures, called patients with results, took vitals, computer work, faxed, email.
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Transcribed phone messages and relayed to appropriate personnel
- Managed multi-line phone system and pleasantly greeted patients
- Supported office staff and operational requirements with administrative tasks
- Answered phone calls and messages for 2-physician Endocrinologist medical facility, scheduling appointments, and handling patient inquiries
- Adhered to strict HIPAA guidelines to protect patient privacy
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Performed various administrative tasks by filing, copying and faxing documents
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Prepared and processed patient referrals and transfer requests
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Conducted patient intake interviews, recording and documenting relevant information
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Registered and verified patient records before triage with most up-to-date information
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Obtained payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Placed new supply orders, managed inventory and restocked clerical spaces
- Received and routed laboratory results to correct clinical staff members
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Managed office bookkeeping with insurance billing and patient payments
- Assisted with medical coding and billing tasks
- Processed medical insurance claims and payments
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Sanitized, restocked, and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Performed medical records management, including filing, organizing and scanning documents
- Obtained client medical history, medication information, symptoms, and allergies
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Taught patients about medications, procedures, and care plan instructions
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Oriented and trained new staff on proper procedures and policies
- Prepared lab specimens for diagnostic evaluation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Collected pertinent data and calculations to aid physician in interpreting results
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Collected and documented patient medical information such as blood pressure and weight
- Explained procedures to patients to reduce anxieties and increase patient cooperation
Medical Assistant/Insurance verification
Dr. Ramiah Krishnan, Internist
Cape Coral, Florida
08.2004 - 04.2006
- Called patients back, took patients to exam room, took vitals, administered shots, preformed kegs, assisted doctor with surgeries, went over patients diagnosis, what the doctor wants dry to do, call insurance company to very procedures, called in referrals to other doctors, called in patients medication, pulled charts, computer work, enter billing codes in the computer, and call insurance companies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked, and organized exam rooms and medical equipment
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Performed medical records management, including filing, organizing and scanning documents
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Measured patient pulse oximetry
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Oriented and trained new staff on proper procedures and policies
- Followed appropriate procedures to minimize patient's exposure to radiation
- Collected and documented patient medical information such as blood pressure and weight
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Implemented care and efficiency improvements to support and enhance office operations
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Prepared lab specimens for diagnostic evaluation
- Measured patient spirometry
- Taught patients about medications, procedures, and care plan instructions
- Completed EKGs and other tests based on patient presentation in office
- Collected pertinent data and calculations to aid physician in interpreting results
Veterinary Technician
Southwest Animal Care Clinic
Palos Hills, Illinois, United States
11.1997 - 03.1998
- Checked patients in and out, pulled charts, answered phone calls, took animals back to exam room, helped Vet, restrained animals, assisted during surgery.
- Triaged incoming patients to determine treatment needs and urgency of care
- Recorded symptoms and documented medical observations to inform treatment decisions
- Administered medications to animals in treatment and documented changes in condition
Medical Office Receptionist
Dr. Geoffery Barst, General Practitioner
North Richland Hills, Texas
09.1995 - 06.1997
- Worked here when I was in the co-op program in high school
- Answered phone, pulled patients charts, confirmed appointments, scheduled appointments, checked-out patient.
Education
Medical Coding and Billing Specialist - Medical Claims Examination, Medical Informics
Grantham University
Lenexa, KS07.2021
Dental Assistant - undefined
Colorado School of Dental Assisting
Broomfield, CO01.2009
Skills
- Computer Skills
- Organizational Skills
- Data Management
- Remote Office Availability
- medical coding Software Proficiency
- Time Management
- Problem Resolution
- MS Office
- Task Prioritization
- Relationship Building
- PPE use
- Supervision and leadership
- Attention to Detail
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Software
Medical billing and coding claims and auditing
Timeline
Janitorial/organizing
Harvard Maintenance/Pfizer
04.2024
Private Home Care Health Aid
08.2018 - 05.2023
Administrative Assistant
Industrial Saw and Grinding
09.2015 - 08.2018
Dental Assistant
Comfort Dental
01.2010 - 08.2011
Dental Assistant Intern
Clear Creek Dental
01.2009 - 04.2009
Medical Receptionist/Medical Assistant
Dr. Sweet, Reproductive Endocrinology and Infertility Specialist
06.2005 - 04.2007
Medical Assistant/Insurance verification
Dr. Ramiah Krishnan, Internist
08.2004 - 04.2006
Cleaning and organizing
Shine like a Diamond Cleaning
05.2000 - 08.2018
Veterinary Technician
Southwest Animal Care Clinic
11.1997 - 03.1998
Medical Office Receptionist
Dr. Geoffery Barst, General Practitioner
09.1995 - 06.1997
Medical Coding and Billing Specialist - Medical Claims Examination, Medical Informics
Grantham University
Dental Assistant - undefined
Colorado School of Dental Assisting