Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTEN KIM

Oakdale,CA

Summary

Accomplished opening and starting a small independent pharmacy by enhancing customer satisfaction and retention through thoughtful patient counseling and effective problem-solving abilities. Skilled in inventory management and financial oversight, I have successfully implemented strategies that increased revenue and streamlined operations. My leadership has fostered professional networking and staff development, ensuring high-quality service and operational excellence.

Overview

19
19
years of professional experience

Work History

PHARMACY OWNER / PIC

OAKDALE PHARMACY
12.2011 - Current
  • Advised patients on medication side effects and contraindications and explained proper administration.
  • Completed accurate cycle counts, inventory management and will-calls for customers.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Displayed patient-oriented and comprehensive clinical pharmacy services and consultations.
  • Monitored ordering of pharmacy medications and supplies to maintain streamlined inventory and low overhead.
  • Closely monitored department performance metrics.
  • Effectively prioritized tasks and organized workflow to increase efficiency.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Handled problematic customers and maintain excellent customer service.

PHARMACIST IN CHARGE

CVS Pharmacy
05.2009 - 10.2011
  • Performed technical processes required to dispense medications to patients.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Hand counted controlled medications, measured liquids and reconstituted antibiotics.
  • Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

PHARMACY INTERN

COSTO PHARMACY
12.2005 - 04.2009
  • Used pharmacy software to enter prescription and insurance information.
  • Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.

Education

PHARM D - Pharmacy

UOP PHARMACY SCHOOL
STOCKTON, CA

Bachelor of Science - Applied Mathematics

UCLA
Los Angeles, CA

Skills

  • Problem-solving abilities
  • Marketing initiatives
  • Pharmacy management
  • Contract Administration
  • Customer Service Management
  • Revenue Generation
  • Customer Retention
  • Financial Oversight
  • Payroll Administration and Timekeeping
  • Inventory Tracking and Management

Timeline

PHARMACY OWNER / PIC

OAKDALE PHARMACY
12.2011 - Current

PHARMACIST IN CHARGE

CVS Pharmacy
05.2009 - 10.2011

PHARMACY INTERN

COSTO PHARMACY
12.2005 - 04.2009

PHARM D - Pharmacy

UOP PHARMACY SCHOOL

Bachelor of Science - Applied Mathematics

UCLA

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CHRISTEN KIM