Christen Luckey
Cedar Hill
Summary
Versatile and results-driven professional with over 10 years of experience in Accounts Payable, Human Resources, Customer Service, and Administrative Support. Expertise in managing financial processes, including invoice reconciliation, payment processing, and vendor relations, while ensuring compliance with company policies. Proficient in HR functions such as onboarding, record-keeping, and payroll support, with a strong commitment to delivering exceptional customer service by effectively resolving inquiries and enhancing client satisfaction. Possesses robust organizational, communication, and multitasking skills focused on improving efficiency and driving results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Executive Management Group
01.2023 - Current
- Manage client interactions and ensure accurate service records for case documentation.
- Coordinate with internal teams to support ongoing care and appointment logistics.
- Maintain scheduling systems and inventory related to client needs.
Human Resources Assistant -Temporary Assignment
MMC Group
01.2021 - 10.2023
- Scheduled interviews, onboarded new hires, and managed employee files in HRIS systems.
- Processed benefits and final payments, ensuring compliance with legal and organizational policies.
- Provided administrative support to the HR department, assisting with recruitment, employee onboarding, and benefits administration.
- Assisted in the preparation of HR reports, employee performance evaluations, and employee relations documentation.
- Responded to employee inquiries related to policies, benefits, and payroll, providing timely and accurate information.
Membership Coordinator Representative
AAA
05.2017 - 11.2021
- Delivered exceptional customer service by managing membership inquiries, renewals, and updates for both new and existing members.
- Processed membership applications, billing inquiries, and payments with precision, ensuring seamless transactions.
- Expertly communicated the full spectrum of AAA services and benefits, guiding members in selecting the most suitable options based on their needs.
- Maintained detailed and accurate member records within CRM systems, ensuring data integrity and timely updates.
- Promoted AAA’s diverse range of products and services, effectively driving member engagement and enhancing membership value.
Accounts Payable Specialist -Contract
Enterprise Holdings
10.2016 - 04.2017
- Managed the full accounts payable cycle, processing high volumes of invoices, purchase orders, and payment requests accurately and within deadlines.
- Ensured compliance with company policies, accounting standards, and tax regulations when processing payments.
- Coordinated with vendors to resolve billing discrepancies, disputes, and payment inquiries, maintaining strong professional relationships.
- Reconciled accounts payable transactions, ensuring that all data was up-to-date and properly recorded in the accounting system.
Customer Service Representative |
Maximus
07.2013 - 10.2016
- Provided support to veterans, addressing inquiries related to health benefits and compensation.
- Managed appointment scheduling, confirmations, and reminders for compensation and pension exams.
- Documented all interactions and transactions in the Office Management System (OMS).
- Adhered to company and government protocols, ensuring confidentiality and compliance with HIPAA regulations.
- Managed inbound/outbound calls, emails, and web chats to provide timely assistance.
Education
Bachelor of Science - Business Administration
Texas A&M University
12.2016
Skills
- Claims Analysis & Documentation
- EHR / CRM Systems
- HIPAA Compliance
- Medical Terminology
- Insurance Policy & Benefit Review
- Accounting Software Proficiency
- Records & Document Management
- Benefits Administration
- Accounting Software Proficiency
- Payroll Assistance
- Cross-Department Collaboration
Timeline
Administrative Assistant
Executive Management Group
01.2023 - Current
Human Resources Assistant -Temporary Assignment
MMC Group
01.2021 - 10.2023
Membership Coordinator Representative
AAA
05.2017 - 11.2021
Accounts Payable Specialist -Contract
Enterprise Holdings
10.2016 - 04.2017
Customer Service Representative |
Maximus
07.2013 - 10.2016
Bachelor of Science - Business Administration
Texas A&M University
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