Christeen Maciel
Chandler,AZ
Summary
Experienced with overseeing medical front office operations, ensuring efficient patient flow, and managing administrative tasks. Utilizes strong organizational and communication skills to enhance office productivity and patient satisfaction. Knowledge of healthcare regulations and office management best practices ensures smooth and compliant operational environment.
Overview
19
19
years of professional experience
Work History
Front Office Supervisor/Lead Temp
Spooner Physical Therapy
09.2024 - 03.2025
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
Lead Procedural Scheduling Coordinator
PROVIDENCE WOMENS CLINIC
07.2020 - 06.2024
- Evaluated staff performance, communicating feedback, and setting personal goals
- Advised patients on available services and community resources, based on current information
- Create and maintain liaison with insurance companies to inquire about payable or paid claims
- Analyze and interpret patient account data and facilitate payments
- Respond to patients' complaints regarding hospital services and ensure that concerns are handled properly
- Assist patients with problems associated with hospital registration and admission
- Compile financial data and perform financial analysis assessments of uninsured patients
- Provide support by establishing payment arrangements for uninsured or underinsured patients
- Escalated complex situations or complaints to management for resolution as appropriate
- Maintain confidentiality of patients in accordance with PHI and HIPAA state and federal policies
- Create, type and proofread a variety of documents from written, recorded, verbal or computerized sources
- Led teams through onboarding process for swift integration into daily operations
- Attended and contributed to regular managerial meetings
- Delivered high quality training for new team members
Specialty Scheduling Coordinator
PROVIDENCE WOMENS CLINIC
10.2016 - 07.2020
- Fielded incoming calls and took detailed messages
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Communicated openly with all levels of staff for maximum transparency and approachability
- Maintained confidentiality and discretion working with sensitive material
- Navigated highly stressful situations with ease to support office workflow
- Gathered information from patients, processed registration paperwork and collected payments
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
Registrar
PORTLAND PROVIDENCE MEDICAL CENTER
11.2015 - 10.2016
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing
- Offered additional support and assistance to patients with limitations
- Entered updated information in patient account pages and charts
- Protected patient data through strict compliance with HIPAA requirements
- Relayed messages and transferred records between staff and offices to facilitate effective patient care
- Classified patient information correctly for billing and medical staff
- Scheduled appointments, lab tests and procedures for patients
Patient Relations Representative
PROVIDENCE TANASBOURNE IMMEDIATE CARE/FAMILY PRACTICE
04.2010 - 11.2015
- Reconciled billing information at end of shift by reviewing charges against services rendered during visit
- Maintained accurate logs of all incoming ambulance arrivals, patient transfers, and discharges for record-keeping purposes
- Escalated critical cases to appropriate medical staff for immediate attention
- Prepared discharge paperwork for outgoing patients according to immediate care policy
- Prioritized patients based on urgency of medical need, following established protocols
- Verified insurance coverage and coordinated with insurance providers as needed
Personal Banker - Loss Prevention
WELLS FARGO
12.2005 - 05.2010
- Identified patterns of fraudulent behavior through data analysis and trend monitoring
- Developed comprehensive loss prevention strategies that minimized risks and losses
- Reported findings and recommendations for further action to management and relevant authorities
- Conducted thorough investigations of suspicious activity to determine if financial crime occurred
- Utilized various software tools, databases, and resources to gather information on individuals or entities under investigation
- Evaluated existing anti-fraud systems and tools for effectiveness in detecting suspicious activity
Education
High School Diploma -
Temescal High School
Napa, CA06-1988
Skills
- Clinical Leadership
- Conflict Resolution
- Multi-Line Phones
- Goal Oriented
- Appointment Scheduling
- Insurance Verification
- Staff Training
- Problem Solving
- Patient Advocacy
- Excellent Communication
- Time Management
- Registration and Admissions
- HIPAA Compliance
- Attention to Detail
- Referral Coordination
- Healthcare Software Proficiency
- Strong work ethic
Timeline
Front Office Supervisor/Lead Temp
Spooner Physical Therapy
09.2024 - 03.2025
Lead Procedural Scheduling Coordinator
PROVIDENCE WOMENS CLINIC
07.2020 - 06.2024
Specialty Scheduling Coordinator
PROVIDENCE WOMENS CLINIC
10.2016 - 07.2020
Registrar
PORTLAND PROVIDENCE MEDICAL CENTER
11.2015 - 10.2016
Patient Relations Representative
PROVIDENCE TANASBOURNE IMMEDIATE CARE/FAMILY PRACTICE
04.2010 - 11.2015
Personal Banker - Loss Prevention
WELLS FARGO
12.2005 - 05.2010
High School Diploma -
Temescal High School
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