Christen Mani
Cleveland,OH
Summary
Customer service professional with strong background in customer interactions and service solutions. Skilled communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Caregiver / Volunteer
Christen Mani
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Helped teacher prepare instructional material and displays.
Hostess
Maxis Bistro
01.2013 - 01.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
State Licensed Barber
Catanzas Barbershop
01.2014 - 01.2021
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Consistently received positive performance reviews from guests.
Office Assistant
Dreamscaping
01.2020 - 01.2021
- Coordinated and scheduled meetings and appointments.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
STATE LICENSED BARBER -
LA BARBERIA INSTITUTE OF HAIR
CLEVELAND, OHIOHIGH SCHOOL DIPLOMA -
WEST GEUAGA HIGH SCHOOL
CHESTERLAND, OHIOSkills
- Excellent customer service
- Friendly, Positive Attitude
- Multitasking Abilities
- Dependable and Responsible
- High attention to detail
- Organization and Time Management
- Scheduling
- Administrative Support
Certification
- Duke University Decentralized Finance (DeFi): The Future of Finance Specialization.
- University of Michigan Financial Technology (Fintech) Innovations Specialization
- Basic Life Support Certification (BLS)
Timeline
Family Caregiver / Volunteer
Christen Mani
01.2021 - Current
Office Assistant
Dreamscaping
01.2020 - 01.2021
State Licensed Barber
Catanzas Barbershop
01.2014 - 01.2021
Hostess
Maxis Bistro
01.2013 - 01.2023
HIGH SCHOOL DIPLOMA -
WEST GEUAGA HIGH SCHOOL
STATE LICENSED BARBER -
LA BARBERIA INSTITUTE OF HAIR
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