Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christen Odom

Charlotte,NC

Summary

Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Accounts Receivable Specialist

Hendrick Automotive Group
02.2023 - 10.2023
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Monitored and followed up on accounts to verify compliance with payment terms and schedules.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Developed and maintained positive relationships with clients to maximize collections.
  • Utilized Microsoft Office, Reynolds & Reynolds, and Paymate to input data, manage invoices and payments, and produce reports.

Client Sales Advisor

Hendrick BMW
08.2022 - 02.2023
  • Increased sales by offering advice on purchases and promoting additional products.
  • Actively listened to client details and offered matching solutions to meet wide range of requirements.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized the ability to close sales by overcoming objections.

Guest Services Team Lead

Hendrick BMW
02.2022 - 08.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained a professional, organized, and safe environment for employees and clients.

Guest Services Representative

Hendrick BMW
07.2018 - 02.2022
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Developed process improvements to enhance overall delivery of service.
  • Accurately operated a multi-line phone system to answer, screen, or forward calls to provide information, take messages, and/or schedule appointments.
  • Appropriately handled and filed sensitive client information.
  • Updated and reconciled data entry within the dealership CRM software.

Education

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
05.2022

Associate of Applied Science - Paralegal Technology

Central Piedmont Community College
Charlotte, NC
05.2021

Skills

  • Complex Problem-Solving
  • Information Confidentiality
  • Client Relations
  • Time Management
  • Data Collection
  • Microsoft Office
  • Critical Thinking
  • Organization
  • Team Support

Certification

  • Certified Notary Public in North Carolina
  • DeskTop Pro Certified

Timeline

Accounts Receivable Specialist

Hendrick Automotive Group
02.2023 - 10.2023

Client Sales Advisor

Hendrick BMW
08.2022 - 02.2023

Guest Services Team Lead

Hendrick BMW
02.2022 - 08.2022

Guest Services Representative

Hendrick BMW
07.2018 - 02.2022

Associate of Arts -

Central Piedmont Community College

Associate of Applied Science - Paralegal Technology

Central Piedmont Community College

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Christen Odom