Christen O'Donnell
East Rockaway,NY
Summary
Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in conflict resolution, and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.
Overview
13
13
years of professional experience
Work History
Waitress Supervisor
George Martin Group
03.2012 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
Education
No Degree - Certificed Dog Trainer
Animal Behavior College
01-2019
Skills
I am a team player, with a strong work ethic, and ability to learn quickly Exceptional multitasking and organizational skills,with the abbilty to work with an array of personality types Especially in a fast-pasted, high stress enviorment, an overall asset to any company
Timeline
Waitress Supervisor
George Martin Group
03.2012 - Current
No Degree - Certificed Dog Trainer
Animal Behavior College
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