Christen Orozco
Frazier Park,CA
Summary
Experienced manager with a strong background in the beauty and cosmetology industry, adept at developing engaging lesson plans and instructing students on practical techniques. Successfully supervised daily operations in a salon environment, ensuring compliance with health and safety regulations while enhancing customer satisfaction through effective team collaboration. Demonstrated ability to train and mentor staff, resulting in improved service quality and operational efficiency. Proficient in managing inventory and implementing promotional campaigns to attract and retain clients, contributing to overall business growth.
Overview
8
8
years of professional experience
Work History
Teacher
Lyle’s College of Beauty
Bakersfield, California
04.2023 - Current
- Developed engaging lesson plans for various beauty and cosmetology topics.
- Instructed students on practical techniques in hair, skin, and nail care.
- Evaluated student performance through practical assessments and feedback sessions.
- Maintained up-to-date knowledge of beauty industry trends and techniques.
- Collaborated with colleagues to create a cohesive curriculum for student learning.
- Facilitated hands-on workshops to enhance student skills and confidence.
- Advised students on career opportunities within the beauty industry.
Manager
SmartStyle Hair Salon
Bakersfield , CA
10.2017 - 04.2023
- Supervised daily operations and staff activities in a busy salon environment.
- Trained new employees on salon procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock.
- Ensured compliance with health and safety regulations in salon practices.
- Developed staff schedules to meet peak service demands and improve efficiency.
- Assisted clients with appointments, product selection, and service inquiries.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Implemented promotional campaigns to attract new clients and retain existing ones.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed risk by developing and implementing effective risk management strategies.
- Developed and implemented strategic plans to achieve company objectives.
- Ensured compliance with industry regulations and company policies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Conducted performance reviews for team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Cosmetology
Lyle’s College of Beauty
Bakersfield , CA06-2007
Skills
- Lesson planning
- Curriculum development
- Practical assessments
- Beauty industry trends
Timeline
Teacher
Lyle’s College of Beauty
04.2023 - Current
Manager
SmartStyle Hair Salon
10.2017 - 04.2023
Cosmetology
Lyle’s College of Beauty
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