Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Christen Pellegrini

Scranton,PA

Summary

Dynamic Administrative Assistant with a proven track record at the County of Lackawanna Transit System, excelling in customer service and office administration. Recognized for optimizing calendar management and enhancing document organization, while fostering strong client relationships. Adept in Microsoft Word and committed to improving operational efficiency through meticulous attention to detail.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

County of Lackawanna Transit System
05.2017 - Current
  • Assisted with scheduling meetings and maintaining calendars for team members.
  • Coordinated office supplies inventory, ensuring availability and timely reordering.
  • Supported document preparation by formatting reports and presentations for management.
  • Managed incoming calls and emails, directing inquiries to appropriate personnel efficiently.
  • Organized files and maintained electronic databases for easy access to information.
  • Facilitated communication between departments to enhance workflow and collaboration.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained inventory of office supplies and placed orders.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.

Head Ticket Agent

Martz Trailways
03.1995 - 05.2017
  • Processed ticket sales using point-of-sale systems, ensuring accuracy and efficiency.
  • Assisted customers with travel inquiries, providing information on schedules and routes.
  • Coordinated group bookings, facilitating smooth operations for large parties.
  • Resolved customer complaints professionally, enhancing overall satisfaction and retention.
  • Trained new staff on ticketing procedures and customer service standards.
  • Streamlined ticket validation processes, reducing wait times during peak hours.
  • Mentored junior agents, fostering a collaborative team environment focused on excellence in service.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Monitored ticket sales and provided detailed reports to management.
  • Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
  • Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
  • Streamlined the check-in process for faster boarding times and improved passenger experience.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Sold 90 tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
  • Contributed to team efforts by cross-training in various positions, including baggage handling and gate operations.
  • Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
  • Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
  • Sold, printed, and issued tickets to up to 45 customers in first hour of shift.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Produced and shared customer service reports to support management decision-making.

Education

High School Diploma -

Bishop Hannan
Scranton, PA
05-1987

Skills

  • Administrative support
  • Customer service
  • Office administration
  • Microsoft Word
  • Time management
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Filing
  • Customer relations
  • Clerical support
  • Critical thinking
  • Strong problem solver
  • Documentation and recordkeeping
  • Professional communication
  • Database entry
  • Dedicated team player
  • Verbal communication
  • Data organization
  • Professional and mature
  • Filing and data archiving
  • Invoice processing
  • Documentation and reporting
  • Mail handling
  • Meticulous attention to detail
  • Document management
  • Spreadsheets
  • Prioritization
  • Spreadsheet management
  • Client relations
  • Multi-line phone proficiency
  • Resourceful
  • Event coordination
  • Complex Problem-solving
  • Mail management
  • Records management systems
  • Coordination
  • Training and coaching
  • Account reconciliation
  • Accounting support
  • Mail distribution
  • Office equipment maintenance

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Regularly practice mindfulness and meditation for overall wellness
  • Committed to improving personal fitness through regular participation in hiking
  • Mindfulness Practices

Timeline

Administrative Assistant

County of Lackawanna Transit System
05.2017 - Current

Head Ticket Agent

Martz Trailways
03.1995 - 05.2017

High School Diploma -

Bishop Hannan

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