Christen Porter
Columbus
Summary
Service-focused Client Relations Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Columbus Metropolitan Housing Authority
01.2025 - Current
- Works within the Housing Choice Voucher department and with third-party program administrator to monitor and ensure quality, customer service, and performance standards are met. Manage and coordinate the resolution of contract-related problems and disputes, which may include conducting investigations, drafting and/or reviewing resolution documents, and liaising with legal counsel, as necessary. Manages departmental and organization projects. Ensures organizational goals are met within the department. Maintain positive relationships with current landlords, partners, and build trust in working to resolve all inquiries efficiently and effectively.
Housing Specialist Lead
CGI
07.2022 - 12.2024
- Income calculations and file reviews, while at the same time maintaining a high quality of customer service with clients.
- Eligibility screening
- Employment, income, asset and deductions that affect rent calculations
- School verifications
- Reasonable rent determinations, rent negotiations, housing subsidy assistance and rent calculations
- Voucher issuance
- Interviewing applicants
- Training new hires
- Keeping up to date on HUD regulations
- Presenting
Flight Attendant
Endeavor Air
06.2021 - 01.2022
- Responsible for ensuring the safety, security, and comfort of airline passengers. The Flight Attendant provides customer service while creating a welcoming environment for passengers before, during, and at the conclusion of each flight.
Customer Service Representative
Ohio police and fire pension fund
04.2019 - 05.2021
- Primary contact between OP&F and members, employers and the general public.
Insurance Verification Specialist
Mercy Health
06.2017 - 01.2019
- Interpreted and explained the individual insurance benefit services and policies to patients as needed. Responsible for entering data in an accurate manner, updating patient benefit information in the organization’s insurance system (EPIC) and verified that existing information was accurate. Helped patients arrange payment for services that were not covered by their insurance provider, discussed different financing options to fit their budgets. Performs various functions to initiate and expedite the insurance authorization process
Office Specialist
Ohio Health
07.2014 - 01.2017
- Responsibilities
- Provide registration services for outpatient care via EPIC. Obtains accurate data collection and entry, per appropriate and required demographics, financial and medical information. Perform other registration functions (i.e. bed scheduling support; telephone interviewing) to support excellent customer satisfaction, favorable clinical outcomes, and timely reimbursement for care
- Skills Used
- Typing of 40 wpm, excellent communication, organization, and customer service skills, basic computer skills
Radio Dispatcher
OSU Wexner Medical Center
11.2012 - 07.2014
- Responsibilities
- Responsibilities include answering multiple phone lines, dispatching housekeepers to rooms, running the bed board, and filing.
- Skills Used
- Microsoft office, customer service, problem solving, being able to multi-task, and staying calm under pressure
Receptionist/Cashier
Columbus Mitsubishi North
03.2012 - 03.2013
- Responsibilities include answering multiple phone lines, Filing, credit card transactions, and greeting customers.
Dispatcher
AAA
01.2005 - 01.2010
- Call Taker: Job duties included dispatching calls for AAA (Ohio Auto Club) to towing companies; taking road side calls from AAA customers who were experiencing road-side situations such as flat tires; problem-solving, multi-tasking, enrolling non-members in the program and running credit card applications. The position required extensive telephone work and computer contact each day.
Education
High school diploma -
Fort Hayes High School
Columbus, OH06.2003
Skills
- EPIC
- Data Collection
- Microsoft Office
- ICD-10
- Insurance Verification
- Medical Terminology
- EMR systems
- Customer service
- Data Entry
- Data collection
- Training & development
- Fair Housing regulations
- Computer skills
- Case Management
- Medical Office Experience
- HIPAA
- Supervising experience
- Clerical experience
- Medical Insurance
- Microsoft Outlook
- Medical Scheduling
Certification
- Certified Notary Public
- July 2021 to July 2026
Affiliations
- National Notary Association
- February 2022 to Present
Timeline
Customer Relations Specialist
Columbus Metropolitan Housing Authority
01.2025 - Current
Housing Specialist Lead
CGI
07.2022 - 12.2024
Flight Attendant
Endeavor Air
06.2021 - 01.2022
Customer Service Representative
Ohio police and fire pension fund
04.2019 - 05.2021
Insurance Verification Specialist
Mercy Health
06.2017 - 01.2019
Office Specialist
Ohio Health
07.2014 - 01.2017
Radio Dispatcher
OSU Wexner Medical Center
11.2012 - 07.2014
Receptionist/Cashier
Columbus Mitsubishi North
03.2012 - 03.2013
Dispatcher
AAA
01.2005 - 01.2010
High school diploma -
Fort Hayes High School
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