Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

Christen Robinson

Richmond

Summary

A passionate and empathetic professional with over 9 years of experience in training, emotional support, and mental health care. Adept at helping individuals navigate personal struggles through active listening, empathy, and judgment-free support. Proven leadership skills as a Lead Trainer, with a focus on personal development, group facilitation, and fostering an inclusive environment for learners. Experienced in mental health care with a strong background in patient support and emotional wellness.

Overview

9
9
years of professional experience

Work History

Lead - New Hire Trainer

Sutherland Global
04.2020 - Current
  • Lead and facilitate training sessions for new and current employees, focusing on empathy, customer service, and active listening skills.
  • Train employees on effective communication strategies to ensure they provide excellent customer support.
  • Develop tailored training materials using a range of resources, including WebEx, Teams, role-play, and interactive modules to cater to various learning styles.
  • Continuously update training content based on feedback and trends, including technical topics like LogMeIn and customer service.
  • Foster an empathetic and supportive environment, promoting group discussion and scenario-based learning to prepare employees for real-world interactions.

Mental Health Support Specialist

Intracare North Mental Health Hospital
09.2015 - 04.2020
  • Provided direct emotional support and assistance to patients experiencing a variety of mental health struggles.
  • Actively listened to patients’ concerns, providing empathy and guidance in a safe, non-judgmental environment.
  • Collaborated with healthcare teams to develop and implement care plans that addressed patients' mental, emotional, and physical health needs.
  • Facilitated group discussions and one-on-one counseling sessions to ensure patients felt heard and supported throughout their treatment.
  • Demonstrated strong interpersonal communication, conflict resolution, and crisis intervention skills.

Education

Certification - Teaching English As A Foreign Language

Teflen Training College
Houston, TX
10.2019

Certificate of Completion - Holistic Healing & Massage

Texas Center For Massage Therapy
Houston, TX
10.2016

Accomplishments

  • Emotional Wellness & Mental Health: Experienced in providing emotional support in both clinical and non-clinical settings. Empathetic listener with a strong commitment to helping others.
  • Training & Development: Over 4 years of experience as a Lead Trainer, specializing in customer service, empathy training, and technical support.
  • Communication: Strong verbal and written communication skills, with the ability to facilitate group discussions and provide constructive feedback.
  • Group Facilitation: Skilled in moderating and guiding discussions, ensuring all participants feel supported and valued.
  • Problem-Solving: Capable of handling conflicts and disagreements with a calm, solution-oriented approach.
  • Tech-Savvy: Proficient in using WebEx, Teams, LogMeIn, and various online learning platforms.





Timeline

Lead - New Hire Trainer

Sutherland Global
04.2020 - Current

Mental Health Support Specialist

Intracare North Mental Health Hospital
09.2015 - 04.2020

Certification - Teaching English As A Foreign Language

Teflen Training College

Certificate of Completion - Holistic Healing & Massage

Texas Center For Massage Therapy

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Christen Robinson