Summary
Overview
Work History
Education
Skills
Timeline
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Christen Robinson

Richmond

Summary

Detail-oriented professional with a strong background in training, customer engagement, and information analysis. Experienced in data annotation, AI model interaction, and fact-checking with a proven ability to adapt quickly to new processes and complex guidelines. Skilled in web searching, intent verification, and quality assurance with excellent written and verbal communication. Seeking a freelance opportunity to contribute to advanced AI projects while leveraging strong analytical, problem-solving, and organizational skills.

Overview

4
4
years of professional experience

Work History

AI Training & Annotation Specialist (Lead Trainer)

Sutherland Global
09.2021 - Current
  • Trained AI-driven platforms through data annotation, prompt testing, and intent verification to enhance model accuracy and performance.
  • Evaluated outputs from large language models (LLMs), providing structured feedback to improve contextual understanding, factual accuracy, and natural language communication.
  • Collaborated with AI development teams by identifying model limitations, inconsistencies, and edge cases, ensuring alignment with client expectations and complex guidelines.
  • Conducted quality assurance on annotated datasets to maintain precision, consistency, and adherence to evolving annotation standards.
  • Led training sessions for new team members, focusing on accuracy, critical thinking, and best practices when working with AI systems and advanced customer interaction tools.
  • Applied advanced web searching, fact-checking, and analytical review methods to validate model responses against reliable data sources.
  • Adapted quickly to new AI tools, processes, and project requirements in a dynamic remote environment, balancing multiple priorities effectively.
  • Trained and coached teams on empathy, active listening, and precise communication to enhance customer experience.
  • Designed and facilitated sessions that required quick adaptation to new guidelines, tools, and client updates.
  • Conducted quality checks and provided feedback to improve accuracy and compliance with company standards.
  • Researched and resolved client issues through detailed web searches, fact-checking, and analysis of complex information.
  • Collaborated with cross-functional teams to streamline communication processes and improve performance metrics.

Education

Bachelor of Science - Artificial Intelligence & Robotics

Houston Community College
Houston, TX
06-2026

Skills

  • Data Annotation & Quality Review
  • Large Language Model (LLM) Interaction
  • Web Research & Fact-Checking
  • Analytical Thinking & Problem-Solving
  • Customer-Centric Communication
  • Training & Knowledge Transfer
  • Remote Work & Time Management
  • Upper-Intermediate English (B2)

Timeline

AI Training & Annotation Specialist (Lead Trainer)

Sutherland Global
09.2021 - Current

Bachelor of Science - Artificial Intelligence & Robotics

Houston Community College

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