Christen Shafer
Romulus,MI
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering ten years of related experience, diligent nature and expertise in electronic records management. Known for excellent interpersonal skills and deep knowledge of medical terminology.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Office Manager's Assistant/Medical Referral Specialist
Live Well Family Health
04.2019 - 06.2024
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Assisted manager with employees with various personalities and from different cultures for large private physician practice.
Licensed Massage Therapist
Self Employed Services
06.2016 - 06.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Performed thorough consultations before each session to determine clients'' goals for treatment while also identifying potential contraindications or precautions needed during the massage process itself.
- Participated in continuous education to master latest techniques in massage therapy.
- Collaborated with healthcare professionals to develop holistic treatment plans for clients with chronic pain.
- Collaborated with other healthcare professionals to develop treatment plans.
Insurance Verification Specialist/Front Office Medical Assistant
Jennifer Fretz PLC
02.2018 - 02.2019
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Trained new staff on current, correct insurance verification procedures.
- Contributed to patient education by explaining complex insurance terms and procedures in understandable manner.
- Collaborated with healthcare providers to ensure that insurance coverage met needs of patient treatments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Established rapport with patients through exceptional interpersonal skills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Used Athena, EPIC, CHAMPS, and several other EMR software programs to maintain and update over eight hundred medical records.
Certified Laser Technician/Licensed Massage Therapist
Flat Rock Aesthetics
06.2014 - 02.2019
- Enhanced client satisfaction by providing high-quality laser treatments and personalized skincare solutions.
- Troubleshot technical issues with laser equipment, maintaining optimal performance levels for seamless treatment delivery.
- Supported colleagues by sharing best practices knowledge about various laser techniques leading to improved patient experiences across the team.
- Maintained a safe and sterile treatment environment, adhering to strict sanitation protocols and industry standards.
- Continuously expanded knowledge of industry advancements through ongoing professional development opportunities, applying new techniques to improve client results.
- Educated clients on proper post-treatment care and maintenance routines, optimizing the longevity of their results.
- Actively participated in industry conferences, workshops, and seminars, staying informed about the latest trends and developments to better serve clients.
Education
High School Diploma -
Trenton High School
Trenton, MI06.2001
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Medical terminology knowledge
- Medical Practice Operations
- Insurance Eligibility and Verification
- Attention to Detail Focus
- Insurance Verification Proficiency
- Patient Needs Assessment
- Relationship Building
Affiliations
- United States Army Veteran
Certification
- Licensed Massage Therapist - 2016
Timeline
Medical Office Manager's Assistant/Medical Referral Specialist
Live Well Family Health
04.2019 - 06.2024
Insurance Verification Specialist/Front Office Medical Assistant
Jennifer Fretz PLC
02.2018 - 02.2019
Licensed Massage Therapist
Self Employed Services
06.2016 - 06.2024
Certified Laser Technician/Licensed Massage Therapist
Flat Rock Aesthetics
06.2014 - 02.2019
High School Diploma -
Trenton High School
- Licensed Massage Therapist - 2016
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