Christen Theobald
Summary
Medical dispatching professional with proven track record in high-pressure environments. Skilled in emergency response coordination, communication, and crisis management. Strong focus on team collaboration, adaptability, and delivering reliable results. Known for calm demeanor and quick decision-making in rapidly changing situations. Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Dispatcher
MedTrust
04.2022 - Current
- Expedited dispatch decisions by maintaining an up-to-date understanding of available resources and personnel schedules.
- Boosted customer satisfaction ratings by consistently providing empathetic support and clear communication during distressing situations.
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Increased dispatcher accuracy by meticulously verifying caller information and incident details.
- Contributed to overall team performance improvement through constructive feedback sharing during debriefings after major incidents.
- Assisted in reducing patient transport time with effective route planning for ambulances.
- Continuously updated knowledge on medical terminology and procedures to provide accurate information during emergency calls.
- Utilized advanced computer-aided dispatch software to manage multiple incidents simultaneously, optimizing resource allocation.
Discord Server Moderator
Flotsam/TFD
07.2020 - Current
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.
- Enhanced user experience by addressing and resolving conflicts in online forums.
- Implemented new moderation strategies that led to a decrease in negative interactions among users.
Twitch Channel Moderator
Flotsam
07.2020 - Current
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Fostered a culture of respect among users by modeling positive communication skills and promoting constructive dialogue.
- Boosted community engagement through timely responses to comments and inquiries.
- Provided ongoing feedback to content creators, fostering collaboration and continuous improvement of materials.
- Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.
- Proactively identified potential sources of friction within the community and implemented measures to prevent escalation into larger issues.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Leveraged analytics tools to monitor site activity levels and optimize resource allocation during peak periods of use.
- Suggested improvements to content to enhance quality and accuracy.
Certified Pharmacy Technician
CVS
10.2021 - 04.2022
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Pet Stylist
Petsmart
02.2016 - 07.2020
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Collaborated with team members to ensure smooth daily operations, consistently meeting scheduling demands and maintaining high-quality standards.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Increased appointment bookings by implementing an effective marketing strategy that showcased unique services offered.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with every finished product.
- Groomed 40+ dogs and cats per week, using various tools such as sheers, nail clippers, blades, brushes and de-matting and de-shedding combs.
- Contributed positively to the work environment by fostering a collaborative and supportive atmosphere among team members.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Selected appropriate shampoos and conditioners for various coat and skin types by discussing concerns, sensitivities and allergies with pet owners.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
Delivery Driver
Pizza Hut
09.2015 - 11.2015
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Sales Associate
Petland
06.2015 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Kitchen Worker
Burger King
09.2013 - 06.2015
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Utilized advanced multitasking skills when managing multiple orders simultaneously without sacrificing quality or consistency.
- Trained and assisted new kitchen staff members.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Adhered to strict health and safety guidelines, ensuring a sanitary kitchen space for staff and customers alike.
- Reduced food preparation times with strong organizational skills in arranging tools and ingredients before starting tasks.
- Demonstrated versatility by quickly adapting to new recipes and menu offerings as needed by the establishment.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Managed opening and closing shift kitchen tasks.
- Prepared ingredients for menu items.
- Managed inventory levels by regularly stocking supplies and ingredients, reducing food waste and controlling costs.
- Mastered various cooking techniques for diverse menu items, resulting in consistently delicious meals.
Volunteer
Big Oak Wolf Sanctuary
02.2010 - 08.2012
- Prepared meals and diets for animals using species-specific formulas and nourishment to aid in rehabilitation.
- Organized fundraising events to support ongoing rescue efforts, raising awareness and increasing donor engagement.
- Contributed to improvements in animal handling techniques, minimizing risk of injury for both rescuers and wildlife.
- Streamlined animal intake procedures for improved efficiency and reduced stress on rescued wildlife.
- Monitored sick and injured animals to promote care, education and outreach program.
- Administered medications and syringed and bottle fed infant animals to promote health and healing with goal of releasing back into wild.
- Developed strong relationships with local organizations to increase resource sharing and collaboration for wildlife rescue operations.
- Conducted regular facility maintenance, ensuring a clean, safe environment for both animals and volunteers.
- Maintained clean, neat, and operational facilities to serve program needs.
- Proven ability to learn quickly and adapt to new situations.
Production Assistant
Maine Grilling Woods/The Pee Mart
01.2005 - 01.2012
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Assisted in meeting tight deadlines by efficiently coordinating tasks with other team members.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Demonstrated adaptability in handling various production roles as needed, enhancing versatility within the team.
- Assisted in producing high-quality products by adhering to strict manufacturing standards and protocols.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Supported on-time project completion by effectively prioritizing tasks and managing workflow.
- Improved inventory management by accurately tracking materials usage and updating records accordingly.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Emergency Medical Dispatching Certification -
Clay County Adult And Community Education
Orange Park, FL03-2022
High School Diploma -
Fleming Island High School
Fleming Island, FL07.2012
Criminal Justice -
University of West Florida
Criminal Justice -
Florida Community College at Jacksonville
Criminal Justice -
Colorado Technical University
Skills
- Stress tolerance
- Emergency management
- Quick learner
- Accuracy and precision
- Data entry
- Microsoft Word
- Attention to detail
- Fast typing speed
- Time management
- Independent worker
- Customer Service-oriented
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Registered Pharmacy Technician - State Boards of Pharmacy.
Languages
English
Native or Bilingual
Timeline
Medical Dispatcher
MedTrust
04.2022 - Current
Certified Pharmacy Technician
CVS
10.2021 - 04.2022
Discord Server Moderator
Flotsam/TFD
07.2020 - Current
Twitch Channel Moderator
Flotsam
07.2020 - Current
Pet Stylist
Petsmart
02.2016 - 07.2020
Delivery Driver
Pizza Hut
09.2015 - 11.2015
Sales Associate
Petland
06.2015 - 08.2015
Kitchen Worker
Burger King
09.2013 - 06.2015
Volunteer
Big Oak Wolf Sanctuary
02.2010 - 08.2012
Production Assistant
Maine Grilling Woods/The Pee Mart
01.2005 - 01.2012
Criminal Justice -
University of West Florida
Criminal Justice -
Florida Community College at Jacksonville
Criminal Justice -
Colorado Technical University
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Registered Pharmacy Technician - State Boards of Pharmacy.
Emergency Medical Dispatching Certification -
Clay County Adult And Community Education
High School Diploma -
Fleming Island High School
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