Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christen Wilkerson

Melbourne,FL

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Patient Registration Coordinator

AdventHealth
12.2024 - Current
  • Improved patient experience through proactive problem-solving and empathetic communication skills.
  • Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
  • Developed comprehensive training materials for new hires, resulting in increased productivity and reduced onboarding time.
  • Maintained up-to-date knowledge of industry best practices, regulatory changes, and technological advancements by attending relevant workshops, conferences, and trainings.
  • Supported company-wide initiatives through active participation in meetings, committees, and special projects relating to patient access services.

Registration Administrator

BayCare
12.2022 - 12.2024
  • Managed high volumes of daily registrations, ensuring accurate data entry and prompt processing.
  • Collaborated with cross-functional teams to optimize registration procedures and improve overall event experiences.
  • Handled sensitive personal information with discretion, adhering to strict confidentiality protocols at all times.
  • Conducted regular audits of registration data, ensuring accuracy and compliance with regulations.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

Jet Industries Inc.
02.2020 - 12.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Administrative Assistant

Department of Motor Vehicles
10.2018 - 02.2020
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.

Education

Associate of Arts - Business Administration

Hillsborough Community College
Tampa, FL

Skills

  • Office administration
  • Customer service
  • Clerical support
  • Microsoft Office proficiency
  • Strong interpersonal skills
  • Multitasking and organization
  • Recordkeeping
  • Data entry proficiency

Timeline

Patient Registration Coordinator

AdventHealth
12.2024 - Current

Registration Administrator

BayCare
12.2022 - 12.2024

Administrative Assistant

Jet Industries Inc.
02.2020 - 12.2022

Administrative Assistant

Department of Motor Vehicles
10.2018 - 02.2020

Associate of Arts - Business Administration

Hillsborough Community College