Hi, I’m
CHRISTEN WOOD
Benzonia,Michigan
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
19
years of professional experience
Work History
Faux Finishings LLC
Owner/Operator
07.2019 - 05.2022
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Faux Painter. Faux Painting is a decorative painting style that uses different techniques that mimic stone, wood, marble, etc. Decorative painting services for projects and furniture restoration
Atwater Brewery
Server
03.2017 - 05.2019
Job overview
- Salary: Tips $100-250 per night
- Hours Per Week: 60+
- Description: Waitress
- Served food and drinks and atmosphere
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
Bob Tyler
Property Caretaker/Gardener
02.2015 - 02.2017
Job overview
- Salary:: $700 mthly + Housing
- Hours per week: 20
- Phone: 530-623-7113
- Description: Cared and maintained summer home and property of owner, Bob Tyler, until it was sold
- Restored property to living conditions
- Maintained upkeep of home
- Landscaping duties
- Restored and maintained organic vegetable garden and grounds.
- Handled incoming mail, bills and invoices and completed appropriate actions.
AFLAC
Insurance Agent
11.2012 - 12.2013
Job overview
- Salary: Commission Based
- Hours per week: 40+
- Phone: 361-854-9090
- Description: Independent Agent
- Main duties required cold calling and setting up appointments with Company decision makers
- Giving presentations to business employers and employees about supplemental insurance
- Sold supplemental insurance plans to interested employees
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
Christmas Light Installation Pro
Owner/Operator
11.2013 - 01.2015
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Devised processes to boost long-term business success and increase profit levels.
Doc’s Seafood and Steaks
Server/ Bartender
02.2009 - 12.2012
Job overview
- Salary: $2.13ph + Tips
- Hours per week: 40
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Whiskey River Country Club
Bartender
08.2008 - 01.2009
Job overview
- Customer Service
- Take and serve orders and ensure a relaxing, and enjoyable dinner off of the Laguna Madre
- Also bartend at Private Parties/Weddings/Surf Movie Premiers in the downstairs location of Doc’s
- Serve bar drinks and appetizers to guests of the Private Parties
- Salary: $6.00ph + Tips
- Hours per week: 20
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Slick Willies Family Pool Hall
Bartender/Cocktail Waitress
03.2007 - 08.2008
Job overview
- Serve beer and cocktails to customers, multi- task in a fast pace environment
- Get to know regulars and their drink preferences
- Socialize with customers to ensure a fun environment, Salary: $5.00ph + Tips
- Hours per week: 40
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Gulf Coast Graphics
Receptionist
09.2006 - 02.2007
Job overview
- Description: Serve beer and cocktails to customer at bar and Pool tables, Get to know regulars, cashier, multi- task
- Work Pool Tournaments
- Salary: $6.75ph
- Hours per week: 40
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Corpus Christi Harley Davidson
Receptionist/Associate
04.2006 - 09.2006
Job overview
- Data Entry, answer phones, money handling, placing customer orders, team worker
- Salary: $7.00ph
- Hours per week: 40
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
Agua Java
Barista
01.2004 - 01.2007
Job overview
- Description: Make coffee drinks, serve food, cashier, take orders, customer service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Del Mar CollegeCorpus Christi, TX
Basic Courses
2008
Texas A&M UniversityCorpus Christi, TX
Basic Courses
2007
Richard King High SchoolCorpus Christi, TX
None
2004
Richard Milburn AcademyCorpus Christi, TX
High School Diploma
05.2006
Skills
- Detail oriented
- Punctual
- Organized
- Multi-task
- Microsoft Office including; Word, Power Point, and Excel
- Online Research
- Writing Experience
- Financial Management
- Team Oversight
- Verbal and Written Communication
- Client Service
- Staff Training
- Business Development
- Customer Relations
- Sales Leadership
- Design Coordination
- Budget Development
- Quality Management Systems
- Project Management
- Profit and Loss
- Marketing and Advertising
- Business Launch
- Balanced Work Ethic
- Insurance Recommendation
- Leadership and People Development
- Adaptable and Flexible
- Analytical and Critical Thinker
- People and Culture
- Consulting
Additional Information
- Awards and Acknowledgements: , High School Class of 2006 Valedictorian.
Timeline
Owner/Operator
Faux Finishings LLC
07.2019 - 05.2022
Server
Atwater Brewery
03.2017 - 05.2019
Property Caretaker/Gardener
Bob Tyler
02.2015 - 02.2017
Owner/Operator
Christmas Light Installation Pro
11.2013 - 01.2015
Insurance Agent
AFLAC
11.2012 - 12.2013
Server/ Bartender
Doc’s Seafood and Steaks
02.2009 - 12.2012
Bartender
Whiskey River Country Club
08.2008 - 01.2009
Bartender/Cocktail Waitress
Slick Willies Family Pool Hall
03.2007 - 08.2008
Receptionist
Gulf Coast Graphics
09.2006 - 02.2007
Receptionist/Associate
Corpus Christi Harley Davidson
04.2006 - 09.2006
Barista
Agua Java
01.2004 - 01.2007
Del Mar College
Basic Courses
Texas A&M University
Basic Courses
Richard King High School
None
Richard Milburn Academy
High School Diploma
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