Christen Worthey-Fields
Charlotte,NC
Summary
Knowledgeable Phlebotomy Supervisor skilled in coordinating department operations per established policies. Safety-oriented professional with 15 years of progressive experience. Organized, detail-oriented and hardworking with excellent communication and planning abilities. Looking to advance my leadership and challenge myself.
Overview
15
15
years of professional experience
Work History
Phlebotomy Supervisor
Atrium Health
1000 Blythe Blvd Charlotte, NC
01.2023 - Current
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Interviewed and hired new teammates
- Managed daily activities and workflow
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing
- Reviewed employee performance and developed improvement plans.
- Managed effective schedules for all shifts
- Upheld all compliance standards and kept team in line with requirements.
- Worked successful with manager to change the tone and culture of phlebotomy department.
- Developed and implemented strategies to improve phlebotomy processes.
- Provided guidance and support to phlebotomy department.
Phlebotomy Assistant Supervisor
Atrium Health
1000 Blythe Blvd Charlotte, NC
09.2013 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supported Manager by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
Lead Phlebotomist
Atrium Health
1001 Blythe Blvd Charlotte, NC
12.2008 - 09.2013
- Reviewed patient records for accuracy and completeness.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
- Organized daily work based on collection priority.
- Conducted venipuncture procedures.
- Monitored patients for reactions and verified sample quality.
- Packaged and shipped specimens to central processing daily.
- Assisted in training and onboarding new phlebotomists.
Education
Bachelor of Science - Psychology
South College
Knoxville, TN12.2025
Skills
- Quality Control Guidelines
- Employee Motivation
- Venipuncture
- Performance Improvements
- Staff Training
- Quality Control
- Infection Control
- Staff Development
Timeline
Phlebotomy Supervisor
Atrium Health
01.2023 - Current
Phlebotomy Assistant Supervisor
Atrium Health
09.2013 - 01.2023
Lead Phlebotomist
Atrium Health
12.2008 - 09.2013
Bachelor of Science - Psychology
South College