Christena Floyd
Tukwila,WA
Summary
Highly skilled in fast and accurate data entry, showcasing significant experience in managing large volumes of information. Possess strong organizational skills and ability to prioritize tasks effectively, ensuring timely project completion. Demonstrated capability in improving data processing workflows, leading to increased efficiency in previous roles.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Fives Lund LLC
Seattle, WA
02.2024 - 07.2024
- Managed daily operational tasks to ensure company efficiency and productivity.
- Maintained up-to-date knowledge of industry standards, regulations and best practices.
- Managed household errands and other essential duties.
- Utilized various software and tools to streamline processes and optimize performance.
- Prepared packages for shipping and determined most economical shipping methods.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Performed regular cycle counts to maintain accurate inventory records.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Enterprise Asset Manager Administrator
Schnitzer Steel
Tacoma, WA
01.2021 - 08.2022
- Collaborative communication and partnership with Mobile Maintenance Management, Regional Procurement, National EAM, and onsite personnel to ensure all efforts are made to mechanically maintain and safely operate mobile assets.
- Keep up data entry for all mechanic work for three physical locations, and report to management for monthly maintenance costs and parts issuance for work completed.
- Collaborated with other departments such as Inventory, Accounting and Legal to ensure timely completion of transactions related to assets
- Maintained accurate records of scheduled events, including relevant information such as dates, times, locations, and attendees.
Customer Service Controller and Claims
iFloor.com
Kent, WA
06.2018 - 04.2019
- Customer service for e-commerce and three physical locations, email, and telephone communications.
- Freight Claims, Order Creation and Processing, Record Keeping, Spreadsheets, Scheduling, Calendar Maintenance, Business Correspondence, Vendor Communication, CRM Upkeep.
- Validated systems and procedures to support program implementation and streamline auditing processes.
Job Coordinator
SuperFloors, Inc
Kent, WA
01.2013 - 01.2014
- Updated customer database regularly with contact information of new prospects.
- Delivered personalized customer service, resolving inquiries and complaints efficiently.
- Maintained records related to sales for store management.
- Ensured that all incoming calls were answered promptly and professionally.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Accurately entered customer orders into the order entry system while ensuring accuracy of pricing and product information.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Performed data entry functions for new customers, updating existing customer profiles, and verifying customer information.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Maintained up-to-date knowledge of current products, services, and pricing to ensure accurate order entry.
Office Manager
Corner Office, Inc
Bellevue, WA
01.2010 - 01.2011
- Scheduling maintenance for 30 or more offices.
- Interpreted and communicated work procedures and company policies to staff.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Office Manager/Bookkeeper
Rarey & Associates, CPA's Inc PS
Auburn, WA
01.2007 - 01.2009
- Virtual Bookkeeping for Several Clients.
- Assistant to CPA and accounting staff.
- Completed and mailed contracts and invoices.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, and took messages.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Conducted research and compiled data for reports and projects.
- Coordinated and completed the transition of physical files into a digital CRM.
- Delivered messages and ran errands.
- Troubleshot office equipment, computer hardware and software issues.
- Maintained and updated filing, inventory and database systems, manually or using computer.
Education
High School Diploma -
Foster High School
Tukwila, WA01-2002
Skills
- Experience in leadership
- Process planning
- Logistics management
- Scheduling expertise
- Resource planning and scheduling
- Cross-functional communication
- Planning and coordination
- Process documentation
- Database entry
- Attention to detail
- Customer service
- Record maintenance
- Task prioritization
- Schedule management
- Invoice processing
- Scheduling and calendar management
- Documentation and recordkeeping
Timeline
Operations Specialist
Fives Lund LLC
02.2024 - 07.2024
Enterprise Asset Manager Administrator
Schnitzer Steel
01.2021 - 08.2022
Customer Service Controller and Claims
iFloor.com
06.2018 - 04.2019
Job Coordinator
SuperFloors, Inc
01.2013 - 01.2014
Office Manager
Corner Office, Inc
01.2010 - 01.2011
Front Office Manager/Bookkeeper
Rarey & Associates, CPA's Inc PS
01.2007 - 01.2009
High School Diploma -
Foster High School