Christena Leamer

Provide excellent customer service in person and over the phone and in written communication. Dispatching work orders to the facilities crew for maintenance issues that arise on campus and entering work orders in office software. Heavy data entry and coding of employee timesheets, invoice processing for over 15 vendors, and auditing of monthly vendor statements. Responsible for inventory of office supplies. Filing vendor invoices via paper filing and electronic filing. Creating the department newsletter and publishing on the University of Alaska Southeast webpage. Assist Administrative Manager with other duties as assigned. Daily use of Excel, Word, Adobe Acrobat, Microsoft Outlook and office software MP2. Assist employees with any questions they have regarding reporting hours, sick leave, annual leave, and benefits.

Office Manager for a privately owned car rental company. Opening and closing the business for daily operations. Making reservations over the phone and in person for customer reservations. Easily and effortlessly provide excellent customer service to customers in person and over the phone even in stressful situations. Often left to run the business when the owner was out of the office from a week to a month. Daily responsibility to obtain payment information from customers via credit card, check, and cash to process payments for reservations. Analyzing and collecting monthly A/R reports for business vendors billed monthly. Investigating and contacting customers who did not return their rental car on time. Common to contact police for assistance in recovering vehicles that did not return on schedule. Recovered vehicles that did not return on time and did not contact us to extend their reservation with payment. Assisting the owner with timesheets processing, payroll processing, and vacation accrual and usage. Reviewing employee time sheets for accuracy. Assist in the hiring process for new hires and training them for their position. Heavy data entry and excellent multi-tasking skills while under time constraints.

Main contact for the A/P department. Heavy data entry of invoices in an efficient, accurate manner to meet payment deadlines. Provide excellent customer service even in stressful situations. Worked with department managers to obtain signature authorizations on invoices for payment. Answering vendor inquiries, by phone and email, on invoices and negotiating payment dates if necessary. Worked directly with internal departments to solve discrepancies on invoices and purchase orders. Prepared invoice payments for weekly check-runs. Communicated directly with our corporate office to ensure proper payment and issuance of checks and transmission of ACH payments. Processing and printing all accounts payable reports for the supervisor to review prior to invoice payment. Collaborated directly with supervisor on month end requirements for the accounts payable department.

Essential member of business startup and implementation, including building interior design, ordering of necessary inventory, staging, and learning a new computer system and training all physicians and employees. Making crucial decisions with time deadlines. Provide excellent customer service in person, over the phone and in written communication. Supervise twenty employees. Advertising for new employees, interviewing, hiring, termination, and employee reviews. Utilizing QuickBooks for all payroll functions. Accounts payable duties, general ledger entries, accounts receivable, reporting functions. Process payroll taxes, and other required business taxes, including processing W-2's. Compiling, analyzing AR reports. Collections manager responsible for reviewing patient accounts and contacting past due accounts to make payment arrangements. Collaborate with physicians to recommend accounts for referral to collection agency. Extensive work with medical billing, including coding, processing health insurance claims, appeals, pricing, managing fee schedules. Experience communicating insurance benefits with patients and working directly with insurance companies. Insurance policy and knowledge of commercial insurance, Medicare, and Medicaid. Arranging, organizing, compiling, and presenting month end financial information to five owners of the business. Making strategic business recommendations. Managing financial data, reconciling corporate bank accounts, making month end transfers to physician's bank accounts. Office computer technician. Make and manage the On-Call hospital schedule for five physicians. Coordinate business meetings and office functions.

Hired as a casual medical billing assistant, and then the position transitioned to Office Manager. Responsible for medical billing duties, including medical coding, insurance claims, analyzing explanation of benefits and creating appeals to have claims reviewed for processing. Providing excellent customer service. Extensive interaction, orally and in writing, with insurance companies and also with patients in explaining benefits coverage and resources. Trainer for all administrative positions in the office. Attend management meetings. Analyze financial data. Month end financial reporting. Scheduling appointments and surgeries for physicians. Obtain insurance authorizations. Make recommendations for the implementation of office policies. Supervisor to eight employees. Responsible for interviewing, and making recommendations for hiring and terminations.