Christen B. Vaughn
Summary
Detail-oriented billing professional with 30 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Well-versed in using multiple software and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
Overview
30
30
years of professional experience
Work History
Internal Billing
Coast Diagnostics/Claimpay
04.2021 - 12.2023
- Invoiced Clients/Facilities directly for Skilled Nursing Patients
- Ensured test results matched test ordered for billing
- Obtained requested medical records from clients for payers as requested
- Assisted with accounts receivable management, tracking outstanding payments and following up as needed.
- Ensured accurate revenue recognition by thoroughly reviewing contracts and matching billed items accordingly.
- Reduced invoicing errors through diligent attention to detail when entering customer data into the system.
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Audited billing records to verify accuracy and completeness.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Maintained up-to-date knowledge of regulatory requirements, ensuring compliance in all billing activities.
Insurance Coordinator
Bay Area Oral Surgery
12.2015 - 01.2021
- WINOMS practice management software; verify medical and dental coverage, review treatment plans and insurance benefits with patients, file insurance claims with correct documents and diagnosis codes, review EMR records for any missing information, obtain approval from insurance company for necessary hospital surgeries, follow up on outstanding insurance claims, post insurance payments and patient payments to their accounts, schedule appointments, check patients in, collect copays at check out, reconcile patient accounts
Front Desk
Dr. Sonya White
04.2015 - 09.2015
- Dentrix practice management software; check patients in, verify insurance coverage,schedule appointments, confirm appointments, check out patients, collect copays, postpersonal payments, post insurance payments, discuss financial arrangements fortreatment plans, worked with Mississippi Medicaid, follow up on insurance claims, fileinsurance claims, followed up on outstanding account balances
- Run daily reports and deposits
Front Desk
Parker Dental and Orthodontics
02.2015 - 03.2015
- Dentrix practice management software; check patients in, verify insurance coverageschedule appointments, confirm appointments, check out patients, post personalpayments as well as insurance payments, make financial arrangements for treatmentplans
- Run Daily reports and deposits, run daily and monthly reports for doctor
- File insurance claims as needed
- Care Credit
- Follow up on outstanding balances on accounts
Teacher
St. Mark Early Learning Center
04.2014 - 12.2014
- I started as a sub with St.Mark and found that I enjoyed teaching children very much
- June 2014, I started as a full time teacher for 2 year old children
- It is a very rewardingjob to help these little ones learn and develop.
Front Desk
Mobile Comprehensive Dentistry
01.2011 - 10.2011
- Responsible for verification, filing and follow up regarding PPO and Non-PPO insurance plans, Make Financial arrangements for treatment plans using Care Credit as well as in-house personal payment plans, Follow up on outstanding balances on accounts, Using Dentrix practice management software; Check patients in
- Schedule appointments, Confirm Appointments, Check Out patients, Post personal payments as well as insurance payments, Daily Deposits, Run daily, weekly and monthly reports for doctors.
Trainer/Coordinator
ASI DENTAL TECHNOLOGIES
03.2010 - 12.2010
- ASI is a specialty IT company servicing only Dental and Medical practices
- Responsible for implementations, scheduling, and coordinating a team of fieldtechnicians as well as providing customer service to our clients, served as trainer andsupport for PracticeWorks dental practice management software.
Office Manager
MAITRE & CRABTREE DENTAL GROUP
09.1999 - 03.2010
- Check patients in/out, Verify patients insurance, file insurance claims, follow up on Insurance claims and work denials, Schedule appointments, Confirm Appointments,
- Make Financial Arrangements for treatment plans using Care Credit as well as in house personal payment plans
- Follow Up on accounts receivables, Post personal payments as well as insurance payments, Reconcile Daily Deposits
- Run daily and monthly reports, Handle any problem issues for patients and staff
- Coordinate vacations and time off for 22 employees, Set up/break down operatory when needed, work sterilization room when needed, order & manage all dental and business office supplies, trouble shoot computer issues as needed, fix dental equipment as needed
- Proficient with Kodak PracticeWorks Practice Management Software, Knowledgeable with Kodak Imaging.
Office Coordinator
MOBILE FAMILY DENTAL
06.1994 - 09.1999
- Check patients in, Schedule appointments, Confirm Appointments, Verify
- Insurance, File Insurance, Follow Up on insurance claims, Make Financialarrangements and treatment plans
- Follow up on outstanding balances onaccounts, Check Out patients, Post personal payments as well as insurancepayments, Daily Deposits, Run reports
- Used Exact Dental (Kodak PracticeWorks-Software former name)
Education
Diploma -
Baker High School
Faulkner University
Skills
- Attention to Detail
- Quickbooks
- Proficient in Microsoft Office
- Proficient in use of various dental practice management programs-WINOMS practice management software, Dentrix dental practice management software and Kodak Practice Works
- Laboratory software- ABS, Orchard, LIMS-ABC as well as other external RCM programs
- Account Reconciliation
- Problem Solving
- Client Relations
- Invoice Processing
- Analytical Thinking
- Payment Tracking
- Adaptability
- Accounts Receivable
- Billing Software
- Billing Statement Review
- Data Inputting
- Bank Statement Reconciliation
- Discrepancy Reconciliation
Timeline
Internal Billing
Coast Diagnostics/Claimpay
04.2021 - 12.2023
Insurance Coordinator
Bay Area Oral Surgery
12.2015 - 01.2021
Front Desk
Dr. Sonya White
04.2015 - 09.2015
Front Desk
Parker Dental and Orthodontics
02.2015 - 03.2015
Teacher
St. Mark Early Learning Center
04.2014 - 12.2014
Front Desk
Mobile Comprehensive Dentistry
01.2011 - 10.2011
Trainer/Coordinator
ASI DENTAL TECHNOLOGIES
03.2010 - 12.2010
Office Manager
MAITRE & CRABTREE DENTAL GROUP
09.1999 - 03.2010
Office Coordinator
MOBILE FAMILY DENTAL
06.1994 - 09.1999
Diploma -
Baker High School
Faulkner University
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