Christen (Chris) Lilly
Lakewood,CO
Summary
I am a motivated, passionate, and innovative leader with a background in customer service, personal training, medical massage therapy, and security. I have been a hard working licensed massage therapist of ten years, lead spa sales guest receptionist, personal trainer, security guard, flight attendant, and graduate of the University of Colorado Colorado Springs Summa Cum Laude with a Bachelor's in Sociology. I've been promoted to a Lead position by multiple companies and I have experience working in a world-renowned spa.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Lifetime Fitness, NASM-CPT, NASM-PES
02.2022 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Educated clients on self-care techniques, empowering them to maintain their well-being between appointments.
Flight Attendant
United Airlines
02.2024 - 05.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Lead Front Desk Receptionist
The Now
08.2023 - 02.2024
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Resolved guest complaints with professionalism, empathy, and a solutions-focused approach, fostering a positive reputation for the boutique.
Personal Trainer
Jewish Community Center Of Denver
08.2021 - 02.2023
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
Lead Licensed Massage Therapist
The Now
07.2021 - 01.2022
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Exceeded performance targets consistently by maintaining a high level of productivity, leading to recognition as one of the top performers within the team.
- Provided exceptional pain relief for clients suffering from chronic conditions or post-injury discomfort through targeted therapeutic techniques.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
- Increased overall revenue by upselling additional services and products to clients during their appointments.
- Promoted wellness programs within the community through participation in local events, health fairs, and informational presentations.
Licensed Security Guard
Allied Universal Security Services
05.2021 - 08.2021
- Ensured compliance with company policies by thoroughly documenting all incidents, accidents, and other noteworthy events in daily logs.
- Aided in the identification of suspicious activities or persons through keen observation skills coupled with an understanding of local criminal trends.
- Enhanced overall security by conducting regular foot patrols and monitoring surveillance cameras.
- Reduced theft incidents by diligently enforcing access control protocols for building entry and exit points.
- Assisted law enforcement agencies during investigations by providing detailed information on incidents that occurred on-site, ensuring accurate reporting of facts.
- Maintained a safe environment for employees and visitors by identifying potential safety hazards during routine inspections of the premises.
- Assisted in emergency situations, providing immediate response and coordination with first responders.
- Optimized security protocols through regular reviews of procedures and making recommendations for improvements based on industry best practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Licensed Massage Therapist
Garden Of The Gods Club
08.2018 - 04.2021
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Established and implemented massage protocols and procedures.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Assessed clients to determine appropriate massage techniques to apply.
- Performed aroma therapies and specialized relaxation techniques.
- Administered Swedish, deep tissue and sports massage techniques.
Lead Licensed Massage Therapist
Elements Massage
02.2015 - 04.2021
- Exceeded performance targets consistently by maintaining a high level of productivity, leading to recognition as one of the top performers within the team.
- Provided exceptional pain relief for clients suffering from chronic conditions or post-injury discomfort through targeted therapeutic techniques.
- Streamlined appointment scheduling process for improved efficiency and client convenience.
- Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
- Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.
- Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
- Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
Education
Personal Training Certificaton - Personal Training
Lifetime Fitness Academy
Colorado Springs02.2021
Bachelor of Arts - Sociology
University of Colorado At Colorado Springs
Colorado Springs, CO05.2020
Skills
- Social skills
- Professional ethics
- Wellness Programs
- Range of Motion Improvement
- Postural Assessment
- Physical Strength
- Customer Service
- Relationship Building
- Product and Service Promotion
- Staff Training
- Food and Beverage Service
- Professional Appearance
- Hospitality service expertise
- Safety Procedures
- Public Speaking
- Leadership Qualities
- Cultural Awareness
- Interpersonal communications
- Detail Oriented
Certification
- LMT - Licensed Massage Therapist
- CPT - Certified Personal Trainer
Timeline
Flight Attendant
United Airlines
02.2024 - 05.2024
Lead Front Desk Receptionist
The Now
08.2023 - 02.2024
Licensed Massage Therapist
Lifetime Fitness, NASM-CPT, NASM-PES
02.2022 - Current
Personal Trainer
Jewish Community Center Of Denver
08.2021 - 02.2023
Lead Licensed Massage Therapist
The Now
07.2021 - 01.2022
Licensed Security Guard
Allied Universal Security Services
05.2021 - 08.2021
Licensed Massage Therapist
Garden Of The Gods Club
08.2018 - 04.2021
Lead Licensed Massage Therapist
Elements Massage
02.2015 - 04.2021
Personal Training Certificaton - Personal Training
Lifetime Fitness Academy
Bachelor of Arts - Sociology
University of Colorado At Colorado Springs
- LMT - Licensed Massage Therapist
- CPT - Certified Personal Trainer
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