Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christene Courtney

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Personal Assistant

(SDI) Superior Descaling Inc.
02.2022 - Current
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Displayed absolute discretion at handling confidential information.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.

Assistant Dog Groomer

Noahs Ark Boarding And Grooming
06.2016 - 02.2019
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Factory Line Worker

Cougar Claw Tree Stands
03.2012 - 03.2018
  • Followed protocols to enhance protection and maintain safe work environment.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Boxed, labeled, and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Operated various machines used in production processes.

Delivery Driver, Warehouse Attendant

NAPA Auto Parts - Genuine Parts
02.2009 - 03.2010
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.

Waitress, Short Order Cook, Food Prep

Amaya Deli
04.2007 - 01.2009
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.

Waitress

Vans Vietnamese And Seafood Restaurant
08.2004 - 05.2007
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Head Waitress

Fratellis Restaurant
05.2003 - 01.2005
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

No Degree - Nursing

St. Marys University
1 Camino Santa Maria San Antonio, Tx 78223
07.2009

Skills

  • Customer Service
  • Proper Phone Etiquette
  • Profit Enhancement
  • Cash Management
  • Client Satisfaction
  • Stock Maintenance
  • Multitasking and Organization
  • Dedicated Team Player
  • Strong Problem Solver
  • Managing Multiple Tasks
  • Shipping and Receiving Packages
  • Customer Needs Assessment
  • Grammar Understanding
  • Communication Skills
  • Document Filing and Retrieval
  • Housekeeping

Timeline

Personal Assistant

(SDI) Superior Descaling Inc.
02.2022 - Current

Assistant Dog Groomer

Noahs Ark Boarding And Grooming
06.2016 - 02.2019

Factory Line Worker

Cougar Claw Tree Stands
03.2012 - 03.2018

Delivery Driver, Warehouse Attendant

NAPA Auto Parts - Genuine Parts
02.2009 - 03.2010

Waitress, Short Order Cook, Food Prep

Amaya Deli
04.2007 - 01.2009

Waitress

Vans Vietnamese And Seafood Restaurant
08.2004 - 05.2007

Head Waitress

Fratellis Restaurant
05.2003 - 01.2005

No Degree - Nursing

St. Marys University

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Christene Courtney