Summary
Overview
Work History
Education
Skills
References
Timeline
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Christene Courtney

Austin

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists.

Overview

3
3
years of professional experience

Work History

Dog Groomer Assistant

Noah's Ark Boarding and Grooming
New Braunfels
01.2016 - 01.2019
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Walked and exercised dogs during owner absences.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Greeted visitors, clients and guests in a professional manner.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Maintained positive working relationship with fellow staff and management.
  • Maintained front desk to provide positive first impression.
  • Answered phones and routed voicemails to respective employees.
  • Handled confidential information with discretion and integrity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Walked dogs while enforcing good behavior and manners.
  • Delivered excellent service to pet owners to drive repeat business.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Removed waste and sanitized kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
  • Handled cash transactions accurately when accepting payment from customers.
  • Performed minor medical procedures such as gland expression and flea treatments.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Ensured safety of animals at all times by following established safety protocols.
  • Monitored inventory levels of supplies necessary to perform grooming services.
  • Maintained cleanliness of work areas by sanitizing equipment after each use.
  • Kept detailed records of services performed for each animal client.

Education

GED -

Homeschooled
San Antonio, TX
03-2003

Skills

  • Animal handling
  • Customer service
  • Time management
  • Safety precautions and measures
  • Appointment scheduling
  • Gentle restraint methods
  • Safe nail trimming
  • Feeding
  • Housekeeping duties
  • Animal Housing Safety
  • Sanitation procedures

References

References available upon request.

Timeline

Dog Groomer Assistant

Noah's Ark Boarding and Grooming
01.2016 - 01.2019

GED -

Homeschooled

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