Summary
Overview
Work History
Education
Skills
Timeline
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Christene Head

Fort Worth

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

13
13
years of professional experience

Work History

Loss Prevention Officer

Metro One Loss Prevention Services
04.2020 - Current
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled site premises to detect and prevent shoplifting and security breaches.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
  • Observed video surveillance systems for prompt emergency response.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.

Lead

Pilgrim Pride
11.2019 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Wrote all reports when an item was found in raw material

Manager

Taco Casa
07.2017 - 08.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Opened the store with all cash registers and closed with deposits


Department Manager

McDonald's
02.2013 - 11.2017
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Ran the entire kitchen dept, ordering food, doing inventory, keeping up with waste and lost product
  • Helped run the people department, hiring and interviewing employees, changing pricing on product and all signs
  • Ran shifts opening, and closing.


Education

Mount Vernon High School
Mount Vernon, TX

Skills

  • Theft prevention
  • CCTV monitoring
  • Incident reporting
  • Investigations
  • Asset protection
  • Detail-oriented
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Team collaboration
  • Organizational skills
  • Team leadership
  • Safety protocols
  • Task prioritization
  • Incident documentation
  • Cash handling expertise
  • Data entry
  • Cash register operation
  • Currency identification

Timeline

Loss Prevention Officer

Metro One Loss Prevention Services
04.2020 - Current

Lead

Pilgrim Pride
11.2019 - 04.2020

Manager

Taco Casa
07.2017 - 08.2019

Department Manager

McDonald's
02.2013 - 11.2017

Mount Vernon High School

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Christene Head