Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christeria Cushion

Tifton,GA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Experienced Call Center Team Lead well-versed in managing [Description] calls in fast-paced settings by utilizing strong listening, communication, and prioritization skills. Superior trainer and mentor with [Number] years' experience in [Industry]. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Background of accomplishment includes leading team of [Number] professionals, increasing satisfaction scores by [Number]% and improving call volume by [Number]%. Successful at dealing with advanced issues in a knowledgeable and professional manager. Enthusiastic and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success.

Overview

6
6
years of professional experience

Work History

Call Center Team Lead

Teleperformance USA
Albany, GA
10/09/20 - Current
  • Managed customer concerns with calm demeanor and knowledgeable service.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Assisted with the development of call scripts and other operational documents.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Conducted regular performance reviews of team members.
  • Facilitated communication between team members and management personnel.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Provided top quality control and eliminated downtime to maximize revenue.

Greeter/Customer Service Representative

Walmart
Tifton, GA
06.2018 - 03.2020
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Reported any suspicious behavior or incidents immediately to management.
  • Answered customer inquiries about merchandise and services.
  • Maintained cleanliness of front entry area.
  • Performed general cleaning duties such as sweeping floors, dusting shelves.

Education

High School Diploma -

Tift County High School
Tifton, GA
05-2013

Skills

  • Quality Controls
  • Quality Assurance
  • Knowledge Database Expertise
  • Call Center Customer Service
  • Computer Skills
  • Customer Service Excellence
  • Calm and Professional Under Pressure
  • Relationship Building

Timeline

Greeter/Customer Service Representative

Walmart
06.2018 - 03.2020

Call Center Team Lead

Teleperformance USA
10/09/20 - Current

High School Diploma -

Tift County High School
Christeria Cushion