Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christerpher Curtis

309 Sweetland Dr,TN

Summary

Results-driven Operations Manager with a strong focus on customer satisfaction and team leadership. Proven track record in problem-solving and efficient scheduling, enhancing service quality through effective communication and training.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Terminix
11.2021 - Current

Assistance managing termite service operations. Supporting team members in delivering quality pest control solutions. Helps maintain customer satisfaction through effective communication.

Coordinating scheduling of termite treatment services with customers.

Directs job team to execute tasks with a focus on high-quality standards.

Addressing and managed scheduling conflicts for customers to ensure seamless operations.

Manages customer complaint monitoring and implemented solutions to enhance service quality.

Allocates necessary materials to technicians to ensure efficient job completion.

Supervises team operations, addressing daily stops and resolving trouble calls.

Facilitating training sessions for team members, resulting in improved customer assistance quality.


Termite Technician

Terminix
02.2019 - 11.2021
  • Inspected residential and commercial properties for signs of termite infestations.
  • Executed effective treatment plans using advanced pest control techniques and equipment.
  • Provided exceptional customer service, addressing concerns and educating clients about preventive measures.
  • Collaborated with team members to improve operational efficiencies and service delivery timelines.
  • Provided support to multiple departments as required to ensure seamless workflow and productivity.

Pest Control Technician

Cooks Pest Control
06.2016 - 02.2019
  • Conducted thorough inspections to identify pest issues and recommend appropriate treatment plans.
  • Implemented integrated pest management strategies to enhance effectiveness of treatments.
  • Trained junior technicians on safe handling of chemicals and equipment usage protocols.
  • Developed customized treatment solutions based on client needs and property assessments.

Termite Technician

Terminix
02.2013 - 06.2016
  • Trained new technicians on safety protocols, equipment usage, and pest identification methods.
  • Developed comprehensive reports detailing treatment processes and follow-up recommendations for clients.
  • Monitored inventory levels of pest control products, ensuring availability for timely service delivery.
  • Implemented best practices for environmental safety during pesticide application procedures.
  • Coordinated efforts with team to achieve superior quality in project deliverables.
  • Monitored and enforced compliance with labeling and state guidelines during home customer treatments

Education

High School Diploma -

Ridgeland High School
Rossville, GA

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Strong work ethic
  • Exceptional customer service
  • Inspection techniques
  • Integrated pest management
  • Damage assessment
  • Termite treatment
  • Pesticide application
  • Chemical storage
  • Pest management solutions
  • Equipment maintenance

Certification

Tennessee DCO

Ga Mosquito certification


Timeline

Operations Manager

Terminix
11.2021 - Current

Termite Technician

Terminix
02.2019 - 11.2021

Pest Control Technician

Cooks Pest Control
06.2016 - 02.2019

Termite Technician

Terminix
02.2013 - 06.2016

High School Diploma -

Ridgeland High School