Christey Medici
Placentia,CA
Summary
Credit & Operations Leader with 14 years in financial services, including 11 years at Yamaha Motor Finance Corporation and 3 years at Consumer Portfolio Services. Progressive experience spanning Credit Underwriting, Funding Operations, Regional Credit Management, and Quality Assurance. Expertise in credit risk assessment, funding execution, complaint management, regulatory and operational audits (including phone call reviews), and dealer relationship development. Recognized for senior-level exception handling, cross-functional alignment, and operational consistency. Consistently earned High Performer ratings on annual reviews.
Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.
Overview
13
13
years of professional experience
Work History
Quality Assurance Manager
Yamaha Motor Finance Corporation
05.2024 - Current
- Led QA team of 2–5 analysts overseeing servicing, funding, and collateral operations
- Managed Complaint Management with Compliance: verbal logs & written complaints via letters, email, BBB, CFPB, FDIC, and executive social media
- Directed Collateral Department audits: SCRA, FDCPA, Title Lien Perfection, bankruptcy, disputes, account maintenance, phone call reviews
- Oversaw Originations audits: credit/funding policy, marital property notices, exceptions, fraud alerts, tolerance guidelines, credit line increases
- Conducted operational audits, updated procedures, ensured JSOX compliance with zero findings
- Produced quarterly audit & complaint reports for committees
- Maintained High Performer rating
Regional Credit Manager
Yamaha Motor Finance Corporation
04.2022 - 05.2024
- Managed 8 Credit & Funding Analysts
- Oversaw underwriting and funding workflow; handled escalations
- Followed up with dealers to capture business and strengthen relationships
- Ensured cross-department alignment for operational efficiency
- Maintained High Performer rating
Funding Manager
Yamaha Motor Finance Corporation
10.2020 - 04.2022
- Managed 8–14 Funding Analysts in a high-volume environment
- Handled escalated funding exceptions and complex deals
- Verified income, employment, residency, stipulations, and documentation
- Developed job aids with Sr. Funders to improve consistency and audit scores
- Maintained High Performer rating
Senior Credit Underwriter
Yamaha Motor Finance Corporation
08.2018 - 04.2020
- Underwrote loans $3K–$350K with detailed income analysis
- Handled senior-level exceptions and audited team decisions
- Strengthened dealer relationships through follow-up and communication
- Maintained High Performer rating
Credit Underwriter
Yamaha Motor Finance Corporation
05.2015 - 05.2018
- Reviewed credit bureaus, deal structures, and stipulations
- Followed up with dealers to capture booked business
- Ranked #1 on Underwriter Scorecard
- Maintained High Performer rating
Funder / Processor
Consumer Portfolio Services
01.2013 - 04.2015
- Verified income, employment, residency, bookout, and insurance documentation
- Reviewed contracts for accuracy before funding
- Promoted from Processor to Funder within 3 months
- Completed up to 76 verifications/day
Education
High School Diploma -
El Dorado High School
Placentia, CA06-2012
Skills
- Professional Attributes: Attention to detail, organizational & time management, analytical thinking, problem-solving, adaptability to management styles, effective communication, conflict resolution, process improvement, strategic planning, relationship building
- Leadership & Team Development: Team management (2–14 staff), cross-functional collaboration, employee training & mentoring, performance management, career development, remote and multi-site team leadership, continuous improvement (Kaizen philosophy), high performer culture cultivation
- Quality Assurance & Compliance: QA management, complaint management, collateral & originations audits, SCRA, FDCPA, Title Lien Perfection, bankruptcy, credit reporting disputes, account maintenance, Wisconsin marital property notices, tolerance guidelines, extended fraud alerts, phone call reviews, JSOX compliance
- Credit & Underwriting: Credit risk assessment, senior-level exception handling, credit bureau analysis (TransUnion, Experian, Equifax), income & documentation verification, dealer relationship management, loan structuring, approval follow-ups, policy & procedure compliance
- Funding & Operations: Funding execution, document review (contracts, bookout, insurance), title verification, high-volume transaction management, operational efficiency, job aid creation, audit readiness
- Technical Systems & Tools: Defi LOS, Defi LMS, Defi Servicing, FDR, PDP, MasterQueue, TCI, Sigma, TLO, NADA, Blackbook, PACER, Secretary of State Sites, Adobe E-Sign, Lightico, FileHold, Data Oceans, High Gear, ShareFile, Box, Microsoft Office Suite, SharePoint, CISCO, Mondaycom, Open Invoice, ExpenseWire, Egencia, SuccessFactors
Timeline
Quality Assurance Manager
Yamaha Motor Finance Corporation
05.2024 - Current
Regional Credit Manager
Yamaha Motor Finance Corporation
04.2022 - 05.2024
Funding Manager
Yamaha Motor Finance Corporation
10.2020 - 04.2022
Senior Credit Underwriter
Yamaha Motor Finance Corporation
08.2018 - 04.2020
Credit Underwriter
Yamaha Motor Finance Corporation
05.2015 - 05.2018
Funder / Processor
Consumer Portfolio Services
01.2013 - 04.2015
High School Diploma -
El Dorado High School
LEADERSHIP & PROFESSIONAL DEVELOPMENT
- Emerging Leaders (Top Talent) Program
- Yamaha Women’s Integrated Network – 2-Year Program
- Franklin Covey Leadership Program
- Powerful Presentations – 1.5-Year Program
- 120+ LinkedIn Learning Courses & Yamaha L&D Employee/Manager Learning Series