Christi Ames

- Manage daily bar operations, staff coverage, and service flow to ensure efficient, compliant operations

- Supervise, train, and support bartenders and staff, providing on-shift leadership and coaching

- Oversee inventory ordering, stock levels, and loss prevention to control costs and maintain availability

- Monitor cash handling, POS transactions, and end-of-shift reconciliation for accuracy and accountability

- Ensure compliance with alcohol safety regulations, ServSafe standards, and company policies

- Resolve customer issues professionally while maintaining a high-quality guest experience

- Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Detail-oriented Revenue Operations professional with hands-on experience in commission reconciliation, data analysis, and operational reporting. Skilled in identifying and resolving discrepancies, supporting financial close processes, and improving systems and workflows. Known for accuracy, critical thinking, and cross-functional collaboration to ensure timely and complete commission application in a fast-paced, data-driven environment.
• Key Responsibilities & Achievements
• Reconciled and applied carrier commission payments and membership data using internal systems, ensuring accuracy and timely processing
• Researched and resolved complex payment discrepancies by coordinating with internal departments and external carrier partners
• Analyzed carrier documentation to validate membership and commission data, contributing to improved revenue recognition and audit readiness
• Supported monthly, quarterly, and annual financial close processes with operational deliverables and audit documentation
• Facilitated internal and external calls to address open commission issues, ensuring transparency and accountability across teams
• Identified process inefficiencies and collaborated with stakeholders to develop sustainable workflow and system improvements
• Maintained detailed procedural documentation and supported SOX compliance through internal audits and testing preparation

• Serve as the primary point of contact between borrowers, internal departments (Sales, Underwriting, Docs, Funding), and external partners throughout the loan process
• Analyze borrower financials including credit history, income, assets, liabilities, DTI, and LTV to ensure compliance with loan guidelines and secure approvals
• Review and verify financial statements, title documents, and production reports to identify discrepancies such as subordinations, judgments, or liens
• Prepare and reconcile monthly financial reports, process corporate checks, and perform monthly bank statement reconciliations
• Ensure loan files are clear to close by validating credit documentation accuracy and investor compliance
• Provide support and guidance to new team members and serve as a subject matter expert to current staff

• Managed day-to-day office operations, prioritizing tasks, organizing administrative workflows, and assisting in onboarding and training new staff
• Applied strong cash application and collections skills to maintain accurate records and consistently meet performance goals
• Processed daily invoices, resolving discrepancies in pricing, quantity, or documentation to ensure timely and accurate billing
• Maintained and updated vendor accounts by processing applications, handling policy changes, calculating premiums, and entering data into internal systems