Shift Supervisor
Ford's Garage Restaurant
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained and mentored new staff on restaurant procedures and customer service excellence.
- Coordinated shift schedules, optimizing staffing levels for peak business hours.
- Implemented inventory control measures, reducing waste and improving supply management.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and experience.
- Conducted performance evaluations, providing constructive feedback to team members for improvement.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Monitored food quality and presentation, maintaining high standards in line with brand guidelines.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.