Summary
Overview
Work History
Education
Skills
Employer Address
Employer Phone
Employer Email
Timeline
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Christi Barbour

North Las Vegas,NV

Summary

Personable Medical Assistant bringing 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Knowledgeable Certified Medical Assistant with exceptional background over 5 years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

Overview

26
26
years of professional experience

Work History

Medical Assistant

Blue Point Medical Group
North Las Vegas, NV
12.2022 - Current
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.

Medical Administrative Assistant

Blue Point Medical Group
North Las Vegas, NV
12.2022 - Current
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Verified accuracy of medical codes on claims prior to submission.
  • Processed referrals from primary care physicians and specialists as needed.
  • Assisted with scheduling diagnostic tests such as X-rays, MRIs, CT scans., when requested by physicians or nurse practitioners.
  • Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
  • Assisted with coding medical records using ICD-10 coding standards.
  • Scanned documents into EHR systems according to established protocols.
  • Compiled statistical reports related to patient visits and procedures for management review.
  • Retrieved lab results from outside laboratories and entered them into EHR systems.
  • Provided administrative support to clinical staff as needed.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Confirmed patient information, collected copays and verified insurance.
  • Verified insurance coverage, obtained preauthorizations and updated charts.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Directed patient flow during practice hours, minimizing wait times.
  • Updated patient accounts and information daily.
  • Compiled physical and digital documents, charts and reports.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Documented and responded to incoming correspondences to address questions.
  • Triaged incoming patients by assessing conditions and modified schedules to handle more severe concerns quickly.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Gathered information to file appeals for Medication denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Scheduled radiology exams for patients.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Maintained confidentiality of records relating to clients' treatment
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Received and screened telephone calls and visitors by determining or addressing needs.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Communicated with patients with compassion while keeping medical information private.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Interviewed patients to complete case histories and intake forms.
  • Routed laboratory or diagnostic results to appropriate staff.

MEDICAL DEPARTMENT SUPERVISOR

Womens Resource Center
North Las Vegas, NV
09.2018 - 04.2021
  • I have devised strategic initiatives which I believe will prove valuable to BLUEPOINT MEDICAL
  • Throughout the course of my career, I have perfected my patient assessment and patient management abilities
  • I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency
  • In my previous role, I contributed leadership, motivation, and patient scheduling toward team efforts and business improvements
  • I am progressive minded and in tune with new developments in my field
  • I have proven to be effective and collaborative with strong organization talents
  • I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
  • Developed and implemented departmental policies and procedures.
  • Conducted performance reviews for staff members.
  • Monitored department operations to ensure productivity standards were met.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Provided coaching and mentoring support to team members.
  • Resolved customer complaints in a timely manner.
  • Analyzed data to identify areas of improvement within the department.
  • Ensured compliance with all safety regulations across the department.
  • Facilitated communication between management, staff, and customers.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Established goals for each team member and monitored progress towards those objectives.
  • Trained employees on new processes or procedures as needed.
  • Created reports summarizing daily operations for upper-level management review.
  • Evaluated current systems and identified opportunities for streamlining processes.
  • Assisted in budget preparation by providing cost estimates for projects.
  • Organized special events or meetings related to the department's activities.
  • Implemented strategies to increase efficiency while reducing costs.
  • Investigated potential problems or discrepancies reported by team members.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Managed inventory levels of supplies required for daily operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Followed safety protocols and company processes and procedures.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Balanced workloads to meet targets without overtaxing employees.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.

Medical Assistant

Clinical Infectious Disease Specialists
North Las Vegas, NV
05.2016 - 09.2017
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Organized patient charts before each day's clinic sessions began.
  • Collected samples from patients for laboratory testing purposes.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Customer Service Representative

James West Automotive
North Las Vegas, NV
01.1998 - 01.2006
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Education

Medical Assistant, RMA - Medical Assisting

North West Career College
North Las Vegas, NV
05-2016

Skills

  • Data Entry
  • Patient Flow Management
  • Procedure Assistance
  • Patient Scheduling
  • HIPAA Compliance
  • Indirect Patient Care
  • Patient-Focused Care
  • Payment Collection
  • Understanding of Medical Laws
  • Direct Patient Care
  • Preparing Specimens and Samples
  • Reliable Transportation
  • General Housekeeping Ability
  • OB/GYN Procedures
  • Restocking Lab Supplies
  • Complex Problem-Solving
  • Proper Sterilization Techniques
  • Valid NV Driver's License
  • Patient Relations
  • Vital Sign Monitors
  • Patient Care Coordination
  • Quick Problem Solver
  • Electrocardiography (EKG)
  • Medical Terminology Proficiency
  • Maintaining Confidentiality
  • Sterile Technique
  • Medical Records Management
  • Electronic Medical Records
  • Stocking Supplies
  • Team Management and Supervision
  • Understands Medical Procedures
  • Professional Bedside Manner
  • Therapeutic Procedures
  • EKG Set up and Monitoring
  • Customer Service
  • Immunization Administration
  • Appointment Setting
  • Pulmonary Function Tests (PFTs)
  • Clinical Documentation
  • Conflict Resolution Abilities
  • Compassionate
  • Calm and Level-Headed Under Duress
  • Patient Management
  • Communicating With Patient Families
  • Product Knowledge
  • Information Security
  • Appointment Scheduling
  • Data Collection
  • Paperwork Processing
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Payment Processing
  • Documentation
  • Technical Support
  • High-Energy Attitude
  • Customer Education
  • Clerical Support
  • Adaptive Team Player
  • Positive and Professional
  • Filing
  • Problem-Solving Abilities
  • Building Rapport
  • Multi-Task Management
  • Follow-Up Skills
  • Customer Relations
  • Grammar
  • Reading Comprehension
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Coordination
  • Credit Card Payment Processing
  • Courteous Demeanor
  • Critical Thinking
  • Complaint Handling
  • Active Listening
  • Typing 45 WPM
  • Prioritization
  • Proofreading

Employer Address

3320 N. Buffalo Dr., Nevada, 89129

Employer Phone

702-869-6190

Employer Email

Tsmith@bpmglv.com

Timeline

Medical Assistant

Blue Point Medical Group
12.2022 - Current

Medical Administrative Assistant

Blue Point Medical Group
12.2022 - Current

MEDICAL DEPARTMENT SUPERVISOR

Womens Resource Center
09.2018 - 04.2021

Medical Assistant

Clinical Infectious Disease Specialists
05.2016 - 09.2017

Customer Service Representative

James West Automotive
01.1998 - 01.2006

Medical Assistant, RMA - Medical Assisting

North West Career College

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Christi Barbour