Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Christi Brooks

Vine Grove,KY

Summary

Dynamic 911 Telecommunicator with proven expertise at Jefferson County Sheriff's Office in emergency management and call prioritization. Skilled in stress tolerance and law enforcement procedures, I effectively resolved complex situations while ensuring officer safety and community support. Recognized for developing creative solutions and fostering positive relationships in high-pressure environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

911 Telecommunicator

Jefferson County Sheriff's Office
09.2022 - 06.2025
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Installed, maintained and supported VoIP applications.
  • Interpreted electrical schematics and design documents for system installation and build-out. Was responsible for daily court paperwork, managing incoming calls as well as answering 911 calls for service.
  • Retrieved deputy and officer needed sensitive information from NCIC, Court Net, and E-Warrants, processed any and all information needed for officer safety, court processed paperwork, and wanted subject information. Processed new Emergency Protection Orders, entered temporary orders to Domestic Violent Orders while maintaining the information for state and federal audits.
  • Focused on the insurance of safety of Law Enforcement personal, community, fellow co-workers, and victims.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

911 Telecommunicator

Meade County Fiscal Court
07.2021 - 09.2022
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assisted callers in emergency situations with appropriate information and support.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

911 Telecommunicator

Jefferson County Sheriff's Office
06.2018 - 07.2021
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Assisted callers in emergency situations with appropriate information and support.

Traffic Control Flagger

Kentuckiana Traffic Police Services
03.2017 - 06.2018
  • Professionally communicated with motorists stuck in stopped traffic.
  • Controlled flow of automotive traffic under direction of project supervisor.
  • Patiently directed motorists towards detours and alternate routes.
  • Familiar with use of hand signaling procedures.
  • Ensure time safety of LG&E, AT&T employees while in areas installing or updating sysytems.

Server

Mike Linnigs
05.2014 - 11.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Southern Magnet Career Academy
Louisville, KY

Bachelor of Science -

Indiana Wesleyan Unviersity
4201 S Washington Street

Skills

  • Call prioritization
  • Stress tolerance
  • Emergency management
  • Law enforcement procedures
  • Law Enforcement Experience
  • Mental Health Experience

Accomplishments

I have graduated from Metro Corrections as well as at state corrections. I have worked several years in the mental health field as well as juveniles.

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • Certified Corrections Officer Louisville Metro Corrections, 5/2004 to 6/2006
  • Certified State Corrections Officer Roderer Correctional Complex 1/2008 to 10/2009
  • Certified Mental Health Tech Our Lady Off Peace 2009

Timeline

911 Telecommunicator

Jefferson County Sheriff's Office
09.2022 - 06.2025

911 Telecommunicator

Meade County Fiscal Court
07.2021 - 09.2022

911 Telecommunicator

Jefferson County Sheriff's Office
06.2018 - 07.2021

Traffic Control Flagger

Kentuckiana Traffic Police Services
03.2017 - 06.2018

Server

Mike Linnigs
05.2014 - 11.2016

High School Diploma -

Southern Magnet Career Academy

Bachelor of Science -

Indiana Wesleyan Unviersity

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