Christi Conner
Midlothian,VA
Summary
Dynamic Front Office Supervisor with a strong business acumen, consistently delivering exceptional service and efficiently resolving inquiries. Proven ability to foster a positive environment and adapt to diverse challenges, enhancing overall guest experiences. Recognized for precision in task execution and a proactive approach to problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Office Manager
Plumber On The Way Of Central Virginia And Arrow Systems
Amelia, VA
09.2004 - Current
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Skills
- Social media management
- Small business operations
- Customer relations
- Staff management
- Team oversight
- Staff hiring
- Employee development
- Small business management
- Profit and loss
- Relationship building
- Verbal and written communication
- Service quality assurance
- Interfacing with local government agencies
Affiliations
- active in church including volunteering, singing, events
- enjoy being creative
- love to help others
Languages
English
Native/ Bilingual
Certification
- notary public
Timeline
Owner/Office Manager
Plumber On The Way Of Central Virginia And Arrow Systems
09.2004 - Current
- notary public
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