Summary
Overview
Work History
Education
Skills
Timeline
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Christi Cordaro

West Norriton,Pa

Summary

Highly motivated sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Personable travel agent used to fast-paced, deadline-driven environments.

Overview

13
13
years of professional experience

Work History

Senior Travel Advisor

Aspire Lifestyles
01.2016 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Collaborated with colleagues to create and promote special travel packages.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
  • Helped customers with passport and visa applications.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.

Cashier

Wegmans
01.2014 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Front Desk Receptionist

Holiday Inn Express Hotel
01.2014 - 01.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed all tasks in compliance with company policies and procedures.

Manager

Great Escape Theaters
08.2010 - 01.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in recruiting, hiring and training of team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Education

Associate of Science - science

South University
Remote
06.2015

Skills

  • Creative Solutions
  • Hotel Booking
  • High-Volume Environments
  • Leisure Travel
  • Travel Bookings Processes
  • Corporate Travel
  • Client Needs Assessment
  • Global Destinations
  • Airline Rules
  • Ground and Air Transport
  • Resort Partnerships
  • Travel Knowledge
  • Regulatory Compliance

Timeline

Senior Travel Advisor

Aspire Lifestyles
01.2016 - Current

Cashier

Wegmans
01.2014 - 01.2016

Front Desk Receptionist

Holiday Inn Express Hotel
01.2014 - 01.2016

Manager

Great Escape Theaters
08.2010 - 01.2012

Associate of Science - science

South University

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Christi Cordaro