Christi Dalitz
Las Vegas,NV
Summary
Tireless IT Professional talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. Excellent communication skills and extensive experience working with clients and partners.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Solution Architect
Nearby Creative
01.2023 - 10.2023
- Supervised deployments and provided troubleshooting and user support.
- Managed project scope, schedule, status and documentation.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Created and implemented innovative business solutions to support corporate objectives.
- Worked closely with product teams to define and prioritize partner feature requests
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
Senior QA Lead
Thomson Reuters Corporation
08.2022 - 11.2022
- Communicated directly with QA team to resolve user-reported problems and questions.
- Identified potential product risks and developed plans to mitigate or eliminate hazards.
- Established and updated QA processes and metrics in line with industry best practices and project goals.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
Engagement Manager - Contract
Silver Lobster Consulting
09.2021 - 04.2022
- Met with clients to understand needs and develop proactive solutions.
- Consulted with teams on established best practices and process improvements.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Helped with product rollouts as subject matter expert for Quote to Cash, Service Delivery, Service Fulfillment, Service Management in a variety of Industries.
Senior Manager
Cognizant Technologies Solutions
Atlanta, GA
2018.11 - 2020.05
- Agile and Waterfall programs included data conversions, application and integration development utilizing JIRA/Confluence in a Product Owner and Scrum Master role.
- Facilitated interdepartmental service moves to scalable, automated infrastructure delivery using Jira.
- Managed Agile DevOps team to deliver new change management MVP into production for US Communications Provider (Wireless) in a microservice environment.
- Proposed and created Agile processes improving client’s IaaS and SaaS infrastructure delivery SLAs.
Solutions Architect
Sigma Systems
Tulsa, OK
07.2016 - 10.2018
- Developed solutions including data conversions and various application (CRM/Order Management/Network Inventory) upgrade/release management, system and API development (REST, SOAP) utilizing JIRA and Confluence.
- Acted as telecommunications business liaison and process SME
- Identified, evaluated, and recommended alternative solutions to meet rapid product launch timelines.
- Refined and documented rapid product modeling process shrinking product sign off and launch times by 50%.
- Performed in-depth functional testing to feed CI/CD pipeline and fast track prioritized defect when discovered.
Sr. Solution Architect
Prodapt Solutions
Vancouver, WA
01.2015 - 07.2017
- Manage solution deliveries including data conversions and various application (CRM/Order Management/Network Inventory) upgrade/release management, system and API development (REST, SOAP).
- Responsible for management and oversight for the offshore team.
- Managed software and hardware asset inventory, installation and development deliveries for clients in private industry and state/local government agencies.
- Formalized playbook for tier 2 offshore support team. Created culture of proactive root cause analysis and introduced regression test platform to increase OSS uptime and stability.
- Designed and implemented key Product to Service mapping updates increasing order throughput via automation.
Senior Consultant
CLD Consulting
San Francisco, CA
07.2013 - 01.2015
- Provided Functional SME Project Lead for a Systems Integration Testing project in Oracle MetaSolv/M6.
- Identified organizational and project business opportunities for improvement and streamlined business processes.
- Performed upgrade quality assurance testing by creating test cases.
- Led multiple initiatives while maintaining priorities and timelines set out for projects.
- Planned and implemented adoption of new CRM software integration and increased Service Order Automation.
- Determined new ways of testing highly technical network information in the Inventory Management Systems.
Sr. Technical Project Manager
RingCentral
San Francisco, CA
03.2012 - 07.2013
- Strategically managed technical project management unit by delivering multi-million dollar transportation network for VoIP services in the US and in the UK.
- Negotiated with vendors to obtain best rates and contract provisions for the new network and data center locations.
- Worked with Vendor and Intern Data Engineering teams to manage overall installation of equipment and network connections.
- Launched new US Telecommunications network with TNI management and essential network components.
- Responsible for creating and delivering all project communications (Status/Dashboards/RIA) including project stakeholders, Executive and Board QBR presentations.
Manager, Special Services Provisioning
Hawaiian Telcom
Honolulu, HI
2009 - 2012
Education
No Degree - Political Science
High School Diploma -
Skills
- Client Relationship Management
- Software Development Life Cycle (SDLC)
- Application Lifecycle Management ALM
- Disaster Recovery Planning
- Organizational Change Management
- Critical Thinking
- Strong Problem Solver
- Process Analysis and Optimization
- Contract Management
- Technical Writing
- Project Documentation
- Business and System Analysis
- Risk Assessment and Mitigation
- Cross-Functional Team Collaboration
- Product Development
- Design Specifications
- Roadmap Planning and Prioritization
- Solutions Development
- Solution Prototypes
- Solution Testing and Implementation
- Solutions Deployment
- Technology Implementation
- Customer Implementation
- Incident Investigation
- Data Quality Engineering
- Quality Control Testing
- Test Plans and Test Methodologies
- Root Cause Analysis
- Test Program Development
- Defect Tracking and Reporting
- Manual Testing
- Technical Reporting
- Software Release and Versioning
- Troubleshooting Systems
- Technical Guidance
- Technical Support and Assistance
- Application Support
- Service Documentation
- Configuration Management
- Build Releases
- Engineering Standards
- Database Management Software
- Virtualization Technologies
- Containerization Technologies
- Amazon Web Services
- Oracle
- JIRA
- HTML and XML
- API Development
- Microsoft NET
- MS SQL Server 2000
- API Design
- WebLogic
- SQL
Accomplishments
- Developed Quality Analysis processes and introduced on line test scenario management for 30+ customers improving test times by 45%.
- Introduced rapid Product Modeling process to successfully delivered 4 weeks ahead of schedule.
- Developed Root Cause Analysis Playbook for Oracle Telecommunications Application Suite reducing user reported incidents by 93%.
- Planned and implemented a full version upgrade for Oracle application improving platform stability with zero major or minor incidents reported after deployment.
- Awarded CSAT scores at 98% or above in client surveys.
- Led project team that launched new TDM and Voice network infrastructure utilizing Tier 1 and 2 carriers for transport services, managing both physical and software asset inventories.
- Created and delivered telecom industry and application training to 60+ offshore team members yielding 90% accuracy of 15,000 manually added hardware asset records for a strategic data conversion project.
Certification
- Certified Scrum Master, Scrum Alliance - 2017
Timeline
Solution Architect - Nearby Creative
01.2023 - 10.2023
Senior QA Lead - Thomson Reuters Corporation
08.2022 - 11.2022
Engagement Manager - Contract - Silver Lobster Consulting
09.2021 - 04.2022
Senior Manager - Cognizant Technologies Solutions
2018.11 - 2020.05
Solutions Architect - Sigma Systems
07.2016 - 10.2018
Sr. Solution Architect - Prodapt Solutions
01.2015 - 07.2017
Senior Consultant - CLD Consulting
07.2013 - 01.2015
Sr. Technical Project Manager - RingCentral
03.2012 - 07.2013
Manager, Special Services Provisioning - Hawaiian Telcom
2009 - 2012
University of Washington - No Degree, Political Science
Jenks High School - High School Diploma,
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