Christi Davies
Albuquerque,NM
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, provide feedback, and implement company procedures. Provide leadership and vision which drives teams to meet goals. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement.
Overview
19
19
years of professional experience
Work History
Supervisor
UNMH Finance & Authorization Mgmt
06.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Evaluated staff performance and provided coaching to address inefficiencies.
Patient Care Coordinator
UNMH Patient Access (Currently FAM)
12.2007 - 06.2014
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Outpatient Clerk
UNMH Eye Clinic
10.2005 - 12.2007
- Assisted medical staff with daily operations, contributing to a well-organized and efficient outpatient clinic environment.
- Maintained accurate medical records for patients, ensuring timely access to vital information during healthcare visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
No Degree - Medical Assisting
Southwest Health Career Institute Inc
Albuquerque, NM01.2003
High School Diploma -
Eldorado High School
Albuquerque, NM05.2002
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Staff Discipline
Staff Development
Processes and procedures
Process Improvement
Expectation setting
Timeline
Supervisor
UNMH Finance & Authorization Mgmt
06.2014 - Current
Patient Care Coordinator
UNMH Patient Access (Currently FAM)
12.2007 - 06.2014
Outpatient Clerk
UNMH Eye Clinic
10.2005 - 12.2007
No Degree - Medical Assisting
Southwest Health Career Institute Inc
High School Diploma -
Eldorado High School
Similar Profiles
JOSÉ FLEMINGJOSÉ FLEMING
Immigration Specialist at Virginia Commonwealth University Health System Authorization (VCUHSA)Immigration Specialist at Virginia Commonwealth University Health System Authorization (VCUHSA)
Jasmine MartinezJasmine Martinez
Inland Pulmonary Specialist at Medical Assistant/ Authorization CoordinatorInland Pulmonary Specialist at Medical Assistant/ Authorization Coordinator
SAYYAM UL WAQAS NASIRSAYYAM UL WAQAS NASIR
Medical Billing Manager at Prior AuthorizationMedical Billing Manager at Prior Authorization