Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTI DIRIENZO

Customer Service/Problem Solver
Hagerstown,MD

Summary

Highly organized and detail-oriented professional with extensive education and diverse experience across various roles and industries. Over 28 years of experience in developing quality and customer service standards, as well as resolving problems. Proven communicator with the ability to build and maintain strong customer relationships. Skilled in conflict resolution, critical thinking, and effective communication, consistently driving positive results. Solution-focused individual dedicated to efficiently resolving issues and creating exceptional customer experiences.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work History

General Laborer

PeopleReady
Hagerstown, Maryland
08.2024 - Current
  • Performed general housekeeping and cleaning tasks.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Assisted team members with tasks that require group effort.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.

Stockroom Associate/Puller

GPC NAPA Distribution Center
Tampa, FL
04.2022 - 06.2024
  • Work at the NAPA Distribution Center Warehouse receiving, stocking, pulling, staging, loading, and shipping freight
  • Unpack and load inventory, route products with an RF gun or wrist scanner, pack orders, label shipping trays, clean up, dispose of boxes, packing material, and pallets, load customer orders onto delivery trucks, operate warehouse machinery
  • Complete documentation and reports
  • Supported warehouse operations, assisting with loading/unloading trucks, palletizing items, and shrink wrapping orders when necessary.
  • Increased order accuracy by diligently following picking procedures and verifying product information.

Warehouse/Receiving Associate

Outlet Liquors
Rehoboth Beach, Delaware
06.2019 - 12.2021
  • Was responsible for the inventory of all merchandise, including product rotation and displays
  • Provided customer service, including answering questions, resolving complaints, and processing returns
  • Trained new employees and supervised all employees
  • Unloaded and Loaded materials from trucks, then distributed to floor or warehouse
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Restaurant Associate

Fork and Flask at Nage
Rehoboth Beach, Delaware
03.2018 - 06.2019
  • Worked all areas at a restaurant
  • Interacted with customers, recommended menu items, and analyzed and streamlined food preparation processes
  • Maintained a clean dining area, assisted my colleagues, and demonstrated adaptability
  • Cultivated repeat business through friendly interactions with customers and by remembering their preferences
  • Arranged tables and chairs for special occasions and events
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.

ISBN Library Book Receiver

Thrift Books
Halethorpe, Maryland
05.2016 - 04.2017
  • Assisted in processing thousands of used books by sorting and inspecting them for quality
  • Used my 10-key and typing skills to enter data into the database
  • Placed, tagged, and secured merchandise in diverse designated areas.

Education

Master of Arts - Education/Specialization in Post Sec. Adult Ed.

Capella University
Minneapolis, Minnesota
09.2009 - 11.2011

Bachelor of Arts - Women's Studies/English

Towson State University
Towson, Maryland
01.1995 - 12.1996

Associate of Arts - College Prep

Catonsville Community College
Catonsville, Maryland
01.1994 - 12.1994

Skills

  • Problem identification

  • Problem-Solving

  • Decision-making

  • Customer Service

  • Active listening

  • Complaint resolution

  • Customer support

  • Good communication skills

  • Complaint handling

  • Excellent written and oral communication

Timeline

General Laborer

PeopleReady
08.2024 - Current

Stockroom Associate/Puller

GPC NAPA Distribution Center
04.2022 - 06.2024

Warehouse/Receiving Associate

Outlet Liquors
06.2019 - 12.2021

Restaurant Associate

Fork and Flask at Nage
03.2018 - 06.2019

ISBN Library Book Receiver

Thrift Books
05.2016 - 04.2017

Master of Arts - Education/Specialization in Post Sec. Adult Ed.

Capella University
09.2009 - 11.2011

Bachelor of Arts - Women's Studies/English

Towson State University
01.1995 - 12.1996

Associate of Arts - College Prep

Catonsville Community College
01.1994 - 12.1994

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CHRISTI DIRIENZOCustomer Service/Problem Solver