Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
SalesManager
Christi Durham

Christi Durham

Lubbock,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated office management professional knowledgeable about Type business operations and best practices. Skilled at keeping supplies and equipment in order, answering phone calls and planning promotions. Proficient in Software. History of accurately and efficiently managing monetary transactions, security and customer relationship development. Knowledgeable about improving team sales and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Advisor Assistant

Gaschen, Berlingeri & Casebolt
10.2023 - 02.2024
  • Enhanced client satisfaction by providing timely and accurate service..
  • Streamlined internal processes for increased efficiency in daily office tasks.
  • Assisted advisor with research, and recommendations on various investment options.
  • Improved advisor-client relationships through effective communication and follow-up strategies.

Branch Office Administrator

Edward Jones
01.2014 - 10.2023
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Enhanced customer satisfaction through quick response times and effective problem resolution.
  • Collaborated with management to develop branch goals, resulting in increased productivity and profitability.
  • Facilitated team communication, leading to a cohesive and productive work environment.

Customer Service Representative

Hettler Insurance Agency
02.2012 - 01.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Medical Transcription

Professional Career Development Institute
Georgia

Administrative Assistance And Secretarial Science

South Plains College
Levelland, TX

Required -

Littlefield High School
Littlefield, TX
05.1978

Skills

  • Financial knowledge
  • Goal-Oriented

Accomplishments

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Additional Information

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Timeline

Advisor Assistant

Gaschen, Berlingeri & Casebolt
10.2023 - 02.2024

Branch Office Administrator

Edward Jones
01.2014 - 10.2023

Customer Service Representative

Hettler Insurance Agency
02.2012 - 01.2014

Medical Transcription

Professional Career Development Institute

Administrative Assistance And Secretarial Science

South Plains College

Required -

Littlefield High School
Christi Durham